IT Connect Newsletter

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The Trouble with Trusting Your Online Friends

Trust is the foundation of a good relationship – you trust friends to be loyal, sincere, and honest. But when you blindly trust online friends, you could be opening yourself up to cyberattack.

When you hear about a big data breach on the news, you may think you don’t need to worry. You may think, “I don’t do business with that company, so the crooks can’t steal my identity.” Or “my email address and password weren’t involved, so it’s not my problem.” Yet it could be.

One of your friends or family members’ personally identifying information may be hacked. Then, cybercriminals could use that as a stepping stone to get to you.

Think you’re safe when you interact with friends and family on Facebook or Instagram? Those aren’t the sites breached! Again, think twice.

Many people reuse their username and password on more than one site. Imagine the bad guys get hold of an individual’s credentials from a malware attack on a major retailer, or they buy that person’s credentials for a banking site on the Dark Web after a breach. The crooks might try the credentials on those sites to see if they can gain access, but they are also likely to try those same credentials on other sites, too.

What to Watch Out for Among Friends/Family

Hackers prey on our impulse to trust others. They have greater odds of success impersonating a Facebook friend asking for help. If a Nigerian prince emails out of the blue and asks for money, most of us know by now to delete the message immediately. But if Aunt Peggie does the same thing via Facebook, you’re more likely to fall for it.

The same thing happens with malicious content. We all know not to click on attachments from people we don’t know and trust. After hacking a social media account, cybercriminals email all that person’s friends. They might say something appealing such as, “you’ve got to check out this latest hilarious video of my son!” We want to see our friend’s son being funny, so we click, and the trouble starts.

One more note: be wary of whom you accept into your “friends” circle online. Adding your niece’s best friend or your work colleague’s husband may seem like a good idea, but, that’s one more possible vulnerability.

Impersonations of people you trust aren’t only happening on social media. You might get emails that appear to be from companies you trust, vendors you know, or work colleagues. For instance, you might get an invoice from your housekeeping service. It looks like usual, with the same services listed, but the banking details are different. If you don’t catch on, you’ll be paying the crooks instead of your cleaners.

Or you might get an email from a “co-worker” asking you to remind them of a password or account number. It seems like a simple request from someone who can afford to be casual about security with you. But don’t fall for a “hey, what was that password again?” request.

Another area of daily life that cybercriminals target is online selling sites such as eBay. They might hack an account with solid feedback to post items for sale. They’ll accept your payment but never deliver the goods.

Ultimately, don’t rely on that browser lock suggesting a site is secure or the fact that you already know so and so. You may not be actually dealing with that individual. Always confirm, using another method of communication, before sending sensitive info or money.

A managed services provider can help you secure online interactions and home computing networks. Want to learn more? Contact us today at (416) 645-2469, (905) 667-0441 or email us.   

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What is a Firewall, and Why Does It Matter?

Hearing “firewall” in the context of computing can be confusing. How does a tall, blazing fire separating rescue teams from people trapped apply to computers?

Well, imagine the rescue team using heavy blasts of water to save the day. A hacker is as motivated to get at your data. They will try everything to bypass your security. They want to get inside your network perimeter. In a business office, computers and printers are often networked together. This lets Jane in accounting and Kevin in graphic design access the same business tools.

In computing, a firewall sits between that internal network and the internet outside. It’s kind of like a nightclub bouncer. You definitely want it to be as burly and intimidating as possible to keep the riff-raff out. The firewall helps reduce or prevent unwanted traffic from getting through.

The Packet Filtering Firewall Approach

Your firewall can be hardware, software, or both. A packet-filter firewall monitors and controls network traffic. It filters data entering the network according to predetermined rules. IT experts set up a firewall to examine small amounts of data (called “packets”) to see if they contain threats. It checks packet data against criteria such as allowed IP addresses and packet type. If the data is suspect, the firewall stops those packets. If not, the data will continue on to its destination.

Firewalls stop certain software from sending and receiving data to and from the internet. This reduces the number of entry points for viruses or illegitimate traffic. After all, a club wouldn’t want to hire the bouncers to cover seven different doors.

A firewall also monitors outgoing traffic. Why’s that? Because an infected computer in your network could be sending out malicious information. If your company has fallen victim to a malware attack that turns a computer into a bot, it might be “phoning home.”

Unlike E.T. trying to get back to the safety of his home planet, the malware is checking in with its Zombie master. It’s helping to strengthen the bad guy’s ability to attack victims.

Firewalls can help prevent denial-of-service (DoS) attacks. In a DoS incident, thousands of computers are used to send an overwhelming amount of traffic to a network. It’s like putting 10,000 people in an elevator with an occupancy limit of 20 – expect a crash.

One famous 2016 attack seriously disrupted Amazon, Visa, PayPal, Netflix, AirBnB, and more.

Other Types of Firewall

Packet-filtering firewalls aren’t your only option. Stateful inspection is helping to make firewalls even smarter. These check where the packet came from, where it is going, and what application requested it. This end-to-end examination is more rigorous. All the parameters must match trusted information for the packet to pass through. This approach offers a smart, fast way to inspect for unauthorized traffic.

When setting up any firewall, it is important to avoid any unintentional openings. A hole in a chainlink fence renders perimeter security useless. A hole in a firewall leaves your network vulnerable.

Need help deciding on the right type of firewall for your business? Want to be sure your firewalls are going to withstand attack?

Our experts can help set up and test your firewalls. Contact us today at (416) 645-2469, (905) 667-0441 or email us.   

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Could Your Backups Survive A Ransomware Attack?

More and more businesses and organizations are getting stung by ransomware demands. Hospitals, schools, social networks…some days it seems like an epidemic that leaps around arbitrarily, and hackers are raking in millions.

Tallied across the word…billions.

Ransomware attacks are devious in their simplicity. A user in the target business is tricked into opening a file, usually through a phishing email or download. The file contains malware which instantly encrypts your data and demands money in exchange for the password.

No payment = no password = no data.

All of the target businesses should have backups, which they could simply revert to without paying any money, but the FBI reports more than $209 million was sent to hackers in the first quarter of this year alone. Keep in mind, this was just payments within the US, and only counts those who came forward.

Last year it was only $25million.

Aren’t backups helping?

Sometimes the backup solution fails and the data can’t be retrieved. This is particularly true in cases where the solution has been in use for years and something failed along the way.

In other instances, the target business has a backup that can be restored, but it doesn’t include everything they need for full recovery.

Finally, and the most common reason so many businesses are forced to pay the ransom:  the ransomware attack affects the entire system – including attached and synchronized backups. If the backup is also caught in the ransomware encryption, it becomes useless as a recovery method and the only options are to pay or lose the data forever.

Each day spent trying to recover the data is a drain on valuable business resources and in many cases, results in massive revenue loss.

The only defense is to block the malware before it can infect the first workstation, and then continue the protection with a comprehensive backup strategy for all workstations and servers.

Give us a call to discuss how we can help secure your business against ransomware today at (416) 645-2469, (905) 667-0441 or email us.   

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Is Your Tech Partner a Team Player?

Business is about relationships. One important relationship today is with a technology partner. This partner will consult on hardware, software, security, and other IT concerns. You can focus on other business priorities, but is your tech partner actually a good team player?

There are a lot of businesses that call themselves technology partners. The term can be broadly defined.

Technology vendors who sell specific hardware or software solutions will promise a partnership, but they will focus on a relationship that benefits their business goals.

For instance, they will generally try to steer you toward buying the products that they themselves make. Vendors will also bill your business for support when you need it. Yet that creates a conflict of interest: they profit from your inconvenience. That’s not the type of partner you want on your team.

A True Partnership with your MSP

Managed Service Providers (MSPs) are another type of technology partner. They look to add value to the team.

In MSP partnerships, your business pays a monthly fee to keep everything working. Your MSP manages your IT and protects your end-user systems. You are paying them to prevent problems before they happen. Unlike reactive vendors, MSPs work to enhance business security and compliance.

Partnering with an MSP adds experts to your team who learn your business needs and look to improve efficiency and flexibility. Besides the convenience of predictable pricing, an MSP will also suggest ways to help reduce IT costs. MSPs have relationships with many different vendors, so they can get the best price when offering you access to new technology.

In introducing new hardware or software, or making upgrades to streamline processes, an MSP is usually brand agnostic. Sure, they may have favorites due to good experiences with a particular brand, but they will still put your business needs first and always find the best solution for you. They’ll want to explore how the work gets done, get to know the IT environment, and seek employee input.

The MSP experts will sit down with you to find out the business challenges that need to be addressed. Then, they do the research and propose the best solutions for your users and environment. To continue the sports analogy, MSPs have more than one single play in their playbook: they draw up the tech strategy that best suits your business needs.

The MSP is also in it for the long haul. A vendor may be looking only to be a partnership that leads to product or service sales and tech support calls. The MSP model is built on collaboration and communication. These are IT experts who thrive on seeing their clients develop, optimize, and succeed.

Plus, MSPs can join forces with businesses of any size. They’ll bring the same team play to the IT playing field for small and home businesses as they would for enterprise-sized organizations.

Key Takeaway

In gauging whether your technology partner is a team player, consider the relationship benefits. You may get the technology you think you want from a vendor, but they are also focused on profiting from the partnership?

Your MSP should take the time to learn about user experience and business objectives to ensure their solutions and services add value. Instead of benefiting from things going wrong at your business, your technology partner should have an incentive to prevent problems from ever happening.

If you want a MSP technology partner who will find the right solution for the benefit of the team, CPI can help with our Flat Fee IT Solution!

Contact our experts today at (416) 645-2469, (905) 667-0441 or email us.   

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4 Common Compliance Issues You Might Be Missing

Information security is on every business’s radar these days. Data drives so much of what we do. Looking to contain the risks, many sectors have established IT compliance regulations. Whether meeting a standard or not, don’t overlook these common areas of concern.

Governments and regulatory agencies have established compliance standards for the financial, legal, healthcare, and energy sectors. Other organizations abide by best practices for data protection and improving system security. Whether mandated or not, the goals remain similar:

  • Improve security protocols.
  • Identify vulnerabilities.
  • Prevent breaches.
  • Reduce losses.
  • Increase access control.
  • Educate employees.
  • Maintain customer trust.

Shortcomings can mean compliance concerns, industry fines, customer churn, and brand reputation damage. Being proactive about these four common issues can benefit companies in any industry sector.

Common Issues that Thwart Compliance

Companies with Bring Your Own Device (BYOD) policies save $350 annually per employee, according to CISCO, but cost savings aren’t the only reason organizations are embracing BYOD. Letting people use personal mobile devices at work improves productivity and engages employees.

Yet allowing BYOD in the work environment can make the organization more vulnerable. There is greater risk of:

  • spread of malicious applications or viruses;
  • employees accessing business materials using unsecured Wi-Fi;
  • people who have left the company continuing to have access to proprietary systems.
  • None of these are good from a compliance point of view.

Personal portable devices may not have the same access controls as business computers, which makes them more vulnerable if lost or stolen.

This brings us to a second common compliance concern: physical security. A business may do a brilliant job of securing its devices on-site. It has firewalls, patches security regularly, and asks employees to update passwords, but what happens if a laptop, mobile phone, or USB drive is stolen or lost?

All devices accessing business systems and networks from off-site should use encryption. With remote monitoring and management, IT staff can control security configurations regardless of the end-user environment. Mobile device management allows your IT team to secure, locate, or erase any mobile device used for business.

Counting on Others for Compliance

Another area of concern is third-party connections. Again, your business may be top of the class as far as the five core functions of cybersecurity – Identify, Protect, Detect, Respond, and Recover – are concerned, but what if your vendor’s security isn’t up to snuff.

Do you have business partners that are storing your sensitive data? Or does a supplier have access to personally identifying customer or employee information? Third-party risk is a real thing – ask Target. Cybercriminals stole data for 40 million debit and credit cards via the retailer’s HVAC company.

Cybercriminals could use a third party’s lax security to target you. Make sure that your vendors are taking cybersecurity as seriously as you do.

Even in your own business environment, cut the number of people who have access to sensitive data. Obviously, you’ve hired people you think you can trust, but you can still better ward off the insider cybersecurity threat by:

  1. educating employees about the importance of strong passwords, securing devices, and physical security;
  2. informing people about social engineering (e.g. phishing emails or fraudulent business communications);
  3. limiting personnel access to data, network, or systems based on necessity;
  4. having a policy to revoke access permissions and reclaim devices from any employee leaving the company.

Ensuring compliance takes technological know-how and awareness of the evolving threat landscape. This vigilance, communication, and education require time and effort. Put the right policies and procedures in place with our help. Contact our experts today at (416) 645-2469, (905) 667-0441 or email us.   

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5 Best Practices for Buying Technology for Employees

Buying technology for personal use can be exciting once you get past the price tag. Yet there are many factors to consider when investing in technology for employee use.

There are many digital tools available to improve the day-to-day way people do their jobs. Providing the right tech can increase productivity, streamline processes, and improve employee engagement. Yet determining which solutions are smartest for your team takes work.

Investing in a technology that doesn’t suit the needs of your staff can hurt your business:

  • Learning a new technology takes time away from other mission-critical tasks.
  • Employees resent the change when the tech further complicates their day.
  • Staff feel unheard and disrespected when asked to use digital tools that don’t help.
  • Disgruntled employees disengage, which hurts customer experience.
  • Employees look for an easier way to do their work and may change work environments as an answer.

Best practices for buying employee technology

Providing the best technological tools supports a more productive, energized, and motivated workforce. These best practices help bridge the gap between IT ambition and actual employee experience.

Know how work gets done

Many decision makers think they know how work is done, but they haven’t actually been in the trenches in years. Looking at the metrics to analyze process efficiency isn’t enough. Purchasing officers need to understand the employee’s daily journey. They need a good answer to the question “how is this technology going to make my work experience better?”

Understand the IT environment

Just as technology is evolving, the work environment is adapting too. Before buying employee technology, determine where people are working most. Are they in the office or remote? Do they sit all day at a desk or need to be on the move? Are they customer-facing? Or do they need more collaborative tools with internal teams?

Don’t make any IT purchases without weighing up whether the technology can handle the use it’s going to get. If someone is going to need access to the technology on a shop floor, a brand-new desktop is going to be a bust, whereas an employee who travels all the time for work is going to prefer a rugged but lightweight laptop.

Aim for uniformity

Bringing a shiny new Apple computer into a PC environment can be problematic. Loyalty to one manufacturer or software can help people embrace new tools quicker. Additionally, it makes buying parts and warranty much easier. You’re also more likely to be able to take advantage of product integrations and interoperability.

Develop consistent relationships

If you’re buying a lot of technology at one time you may be eligible for volume pricing. Plus, if you’re returning again to a supplier you’ve worked with in the past, you could ask about a loyalty bonus.

Working with a managed service provider to find the right tech solutions is also useful. Their supplier relationships can lead to volume discounts, better-than-retail pricing, and improved warranties.

Seek employee input

New technology introduces change into the work environment, but people don’t love change, especially if they feel a new system or software is being pushed upon them. It will help to ask staff what tools or technology they want. Often they already know!

Technology is an essential part of how people experience work. It’s easy to get seduced by a bright, shiny new device or promising feature. Instead, make decisions based on whether the technology can do what you need it to do and whether it’s going to make the employees’ work environment better or worse.

Need help making decisions about the right technology for your teams? We can help. CPI can help! Contact our experts today at (416) 645-2469, (905) 667-0441 or email us.   

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LetMeIn101: How the Bad Guys Get Your Password

Passwords are essential to your cybersafety. You know it, but if you’re like the rest of the digital society, you probably have dozens of passwords to remember. It’s a lot. So, you might take shortcuts. Taking advantage of your laissez-faire attitude is one way bad guys access your passwords.

Incredibly, there are still people out there using “password” or “123456” in their access credentials. Some people don’t change the default passwords on their devices. So, anyone can pick up a router, look at the sticker identifying the password, and access that network.

Tip: Avoid the obvious passwords! When you have to create a password, make an effort. When it’s time to update a password, do so. Steer clear of simple, easily guessed patterns.

Cybercriminals can also guess your password. With a little bit of research about you online, they can make some informed guesses. Common passwords include pet names, birthdays, and anniversaries. These are all easy to find via your social media accounts.

Tip: Be careful what you share on social media! Don’t befriend strangers, as you are giving them access to a goldmine of info for personalizing an attack on you.

If that doesn’t work, criminals may try brute force. They might script an automation bot to run thousands of password permutations until they get a hit. The software will try a long list of common passwords and run through dictionary words to gain access.

Tip: Use a complex password with numbers, letters, and symbols or a passphrase. A passphrase is typically at least 19 characters long but is more memorable, as it unique to you.

The criminal may also be working with info from a data breach. In early 2019, a security researcher found more than 2.7 billion email/password pairs available on the Dark Web. Criminals accessing that database could use the data as a starting point, as many people duplicate their passwords across accounts.

Tip: Use a unique password for each site. Yes, that’s overwhelming to remember, and that’s also why you should use a password manager to keep track of it all for you.

Criminals can also access your account if you’ve used a hacked public computer. The bad guys may have installed a key logger on the computer. The logger records every key you press on the keyboard. Or they might have compromised a router or server to be able to see your information.

Tip: Be cautious about your online activity on computers or networks you don’t trust.

Of course, there’s one more method of getting your password that we haven’t addressed yet. It’s the familiar phishing attack. For instance, you get an email that looks like it was sent by your bank. Phishing typically has an urgent message and a link that directs you to what looks like a credible page.

Tip: Pay attention to who is sending the email and hover the mouse over the link to see where it goes. If you are concerned about your bank account, for example, open up a browser and type the URL manually rather than clicking the link.

These tips can help you to protect your valuable passwords. Still, setting up a password manager and amping up your internet security can help too. Need support getting ahead of the cybercriminals?

Contact our experts today! Call us at (416) 645-2469, (905) 667-0441 or email us.   

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Are You Doing Your IT Due Diligence?

The words “due diligence” may make you think of a courtroom drama on television. Surely, that’s something only lawyers have to worry about? Not so fast. Due diligence is something your business can be doing, too. Are you covering the basics?

Due diligence is about taking care and being cautious in doing business. It extends to how you manage your technology, too. You may think you’re immune to a data breach or cyberattack, but cybercriminals can target you regardless of business size or industry sector.

Depending on your industry, you may even have compliance or regulatory laws to follow. Some insurance providers also expect a certain level of security standards from you. The costs associated with these cyber incidents are increasing, too. Don’t leave your business vulnerable.

What due diligence involves

Technological due diligence requires attention to several areas. Generally, you’ll need to show the following:

  1. Each staff member has a unique login. Require complex, distinct passwords. Educated your people to protect these (e.g. not write them on stickie notes that sit on their desktop).
  2. You have a process in place for regular data backup. We recommend a 3-2-1 backup strategy. Keep three copies of your business data. One on the cloud with the other two on different devices (e.g. on your local computer and on a backup USB drive).
  3. You patch and upgrade security consistently. Ignoring those reminders and waiting for the next release is risky.
  4. You’ve installed antivirus software. You won’t know your computers are infected until it’s too late. Be proactive.
  5. Email filtering is in place. These filters help protect your business from spam, malware, phishing, and other threats.
  6. You have installed firewalls to monitor and control ingoing and outgoing network traffic.
  7. You limit user access. Instead of giving everyone full access, set conditions based on role and responsibility. This approach minimizes vulnerabilities.
  8. There are physical security procedures to limit access to your environment. You might install security cameras, fence a perimeter, and require RFID scanning in protected areas.
  9. If your company lets employees use their own phones, laptops, or tablets, have a Bring Your Own Device (BYOD) policy in place. Installing mobile device management software is useful, too (and we can help with that!)
  10. You test your security, too. You can’t take a set-and-sit approach to securing your network, systems, and hardware. Ongoing testing will help you identify risks, repair vulnerabilities, and protect your business.

It can also help you to prove that you’re being diligent by:

  • keeping copies of any training provided and employee handbook messaging;
  • updating your organizational chart regularly;
  • vetting contractors/vendors before granting them access;
  • having a policy in place that quickly denies access to any former employees;
  • inventorying all devices on your network.

IT due diligence protects your business. Meeting these security standards can also cut costs and preserve your brand reputation. Demonstrating vigilance helps you avoid hefty compliance or regulatory fines and fight litigation. In the event of legal action, you’ll also want to prove the efforts you made. So, be sure to thoroughly document all IT security efforts.

Due diligence doesn’t have to be difficult. Our experts can help you determine the best preventative measures for your organization. Some business risks will pay off, sure, but when it comes to your IT, caution will have the best results. Contact us today at(416) 645-2469, (905) 667-0441 or email us.   

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To Backup or To Archive? ‘Tis The Question

Hamlet worried about whether to be or not. You may be more preoccupied with whether backup or archiving is better for your business. You know you need to secure your data, but how? This article examines the different benefits of both options.

Back in the day, businesses kept important information on paper. They stored important records and notes in nearby filing cabinets for easy access.

When there were too many files to close the cabinet drawers any longer, someone would do a big clean out. Older, important documents would get boxed for the basement or other storage area. They might still be needed for tax, or compliance, or other reasons. But you didn’t need those files readily accessible any longer.

A similar scenario is true of digital business data. You can back it up to recover from hardware failure, cyberattack, or disaster event. Or you might archive the data for space management and long-term retrieval.

Deciding Between Backup and Archive

When it comes to the right form of data storage you’ll need to weigh:

  • the period of time you need to keep the data;
  • what protections from loss or illicit access your method offers;
  • whether the data can be easily restored or retrieved;
  • how accessible, searchable, and quickly available the data will be;
  • any industry or compliance standards that need to be met.

The backup is a copy of your data. On a regular basis you’ll make a copy of the business data to provide you with a starting point in the event of a disaster. You’ll decide how often to backup based on how often the data changes and the importance of data currency.

Backing up data, an operating system, or application files, doesn’t delete the originals. However, your older backup may be deleted when you make the new copy. If not, the backup can have another use. It can allow users to go back and review or recover earlier versions.

It’s not a bad idea to have several backups. We recommend the “3-2-1” backup strategy. You’ll have three copies of your business data. One would be on the cloud, the other two on different devices (e.g. on your local computer and on a backup drive).

Archiving puts a copy of business data into long-term storage. This is the data equivalent of moving that box of files to the basement. Typically, the archived version becomes the only available copy of that data.

The archives’ permanent record of data may prove useful in future legal disputes. Archived data is often tagged to enable streamlined search down the road. Moving information to archive can also improve processing speed and storage capacity.

While a backup may be overwritten, archived data is generally not altered or deleted. In fact, it’s often physically disconnected from the computer or network. So, you’ll turn to a backup to restore your data if necessary, and to archives to retrieve information data.

Key Takeaway

Both backup and archive can prove useful. It’s not going to happen every day, but entire digital archives can be lost if a server is drowned by a flash flood. All the paper backups can be burnt to cinders in an electrical fire. That external hard drive could be stolen or crushed by falling debris in a hurricane.

It’s best to avoid having a single point of failure. Both backing up and archiving business data is a smart precaution. Ensure business continuity by preparing for the worst. Our computer experts can help you backup, archive, or both. 

Start securing your business data with our support today! Contact us today at(416) 645-2469, (905) 667-0441 or email us.   

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Making Technology Another Target for Continuous Improvement

Your business likely talks a lot about continuous improvement. It’s everyone’s goal, right? Yet “set it and forget it” is a common approach to handling business technology. Here’s why IT needs your ongoing attention too.

Your competition is increasing, and it can feel as if it is doing so exponentially. Why? There are lower barriers to entry in many businesses. The marketplace has gone global. Transaction costs are declining. Technological advances, automation, and AI are making processes more efficient and increasing productivity.

Your business can’t stand still. Don’t leave your IT sitting unattended either. Sure, the very term “continuous improvement” may have you twitching with discomfort. Not that buzzword again! Yet taking an “if it ain’t broke don’t fix it” approach to IT could be hurting your business. Settling for “alright” or relying on “the way we’ve always done it” could leave you lagging behind competitors.

Your business may not have a CIO lobbying for the latest tech, but every business can benefit from asking itself: “can we be doing this better?”. Of course, you don’t know what you don’t know. You are focusing on your industry, not all the new technology, automation, artificial intelligence, or machine learning to:

  • Innovate process
  • Automate routine, repetitive tasks
  • Increase productivity
  • Enable global collaboration
  • Streamline workflow
  • Integrate existing applications
  • Support informed decisions
  • Optimize information access
  • Enhance document, data exchange
  • Advance analysis-based action

The Value of a Strategic MSP Partnership

A managed services provider (MSP) can answer the technology questions you don’t even know to ask. Don’t rely on the old way of doing things. You don’t need to suffer through long, drawn-out processes and the inefficiency of manual work. Your business can partner with an MSP to embrace the power of digital transformation.

Protecting your business from cyber bad guys isn’t the only thing an MSP can do. An MSP can help you improve processes, exceed customer expectations, and reduce costs, all while minimizing your risk.

The MSP will get to know the ways in which you do business and your vision for the future. The MSP can help your business work smarter and reach its goals faster. Understanding available improvements, the MSP can make recommendations to fit your budget and help you become better, faster, and more agile.

Of course, incorporating continuous improvement in your technology can mean making changes to the way you work. Your employees may shudder. That’s why it’s important to work with a partner that can help you clearly articulate the value of digital transformation.

Your people will want to know “what’s in it for me,” and the MSP can help you provide the answer. Explaining how innovation will help employees do their job better or drive business outcomes is key. Working with an MSP means intentional strategy drives your technology improvements. That’s the foundation for successful implementation and adoption.

Don’t settle for a one-size-fits-all, set-and-sit approach to information technology. Your competition will be happy if you do. Instead, work with an MSP that doesn’t just keep your technology running and your systems secure. Join forces with a service provider who is your strategic partner – they’ll ensure your technology is continuously improving.

You’re not alone. Adapt with us.

Technology’s rapid pace of change was a top threat for business leaders, according to a 2017 survey of business school grads. Digital advances surpassed economic, political, and environmental changes. But you’re not alone in your struggle to continuously improve.

Turn to the experts who can answer your questions and plan strategic improvement. No matter what your industry or business size, you can enjoy our technology expertise. Talk to us about a technology assessment. Our experts will suggest options that suit your needs and help you beat the competition. Reach to us today at(416) 645-2469, (905) 667-0441 or email us.   

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