The pause that says everything You know the one: Someone across the table – a client, an insurer, an investor – asks you something like “who has access to your systems?” or “what happens to your data if something goes wrong?” and for just a...
Last Tuesday, the dental practice two blocks over had to turn patients away, but not because of staffing issues or a broken chair. Their entire computer system was locked by ransomware. Patient records, schedules, and billing – everything – was gone. They’re on...
You arrive at the office with your coffee, ready to tackle the day. You sit down at your desk, wiggle your mouse, and . . . nothing. Your computer won’t connect to the printer, your accounting software throws an error you’ve never seen before, and half...
When a staff member pastes a client email into an AI tool to get help writing a response, that client’s name and contact details, and the contents of that conversation just went into a third-party system. When someone uploads a document to get it summarized, all...
It happens in almost every business. A new employee arrives, gets shown to their desk, and within an hour their personal phone is connected to your Wi-Fi and their laptop is plugged into a spare port on the wall. Nobody told them not to. Nobody told them anything. And...
