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Get Your IT Ready for Holiday Shopping

Holiday shopping will have a new look this year. Many retailers are closing their brick-and-mortar doors for Black Friday, and the big “doorbuster” sales are moving online. With the busiest shopping period of the year going virtual, there’s going to be greater load on the business IT.

If your business wants to be part of Black Friday and Cyber Monday sales, prepare for a sudden surge in traffic volume. If your technology can’t handle the traffic, you’re going to lose revenue. A crashed system could be catastrophic for your bottom line, plus, it’ll hurt brand reputation and customer satisfaction long term.

Consider these strategies to get ready for the online crush of shoppers.

#1 Migrate to the Cloud

Your current server may do the job on a regular given day, but is it going to be able to handle 100 times the activity in a single day? You need the ability to quickly scale up as needed. That’s one of the great advantages of cloud services.

It’s difficult to predict your growth rates and seasonal demand shifts; however, using cloud services helps with increased demand for applications, storage capacity, or bandwidth. Your business doesn’t want to waste money on technology infrastructure it doesn’t need. Instead, partner with a cloud provider to add the resources required on a temporary basis. Scaling up in the cloud can take only minutes!

#2 Take a Stress Test

You may think your business is ready for an onslaught, but it’s better to be safe than sorry. Run stress tests on your site and systems to ensure you’re fully equipped. Even big-name retailers have suffered Black Friday outages.

In advance of the peak shopping period, test performance in areas such as:

  • Latency
  • Error rates
  • Number of time-outs
  • Length of response time
  • Availability

Performing OK may not be enough to match the need of holiday sales. Based on the Salesforce findings above, it’s safe to say you could be facing 15%-35% increased traffic.

#3 Optimize Your Site and Services Beforehand

In e-commerce, every second, even millisecond, counts. There are several things you can do in advance to make sure you’re putting your best e-foot forward:

  • Make sure that every page of your site and all your images are rendering quickly.
  • Identify where you are seeing shopping cart abandonment, and do what you can now to stem that drop off.
  • Revise site navigation to ensure it is as simple as possible for shoppers.
  • Allow users to buy without registering and to use as many different payment options as possible.
  • Remove unnecessary forms, sidebars, headers, and footers.
  • Make your site as mobile friendly as you can.

You also want to be sure that your order and inventory systems are in sync. Promoting Black Friday items and then selling out will sour customer experience.

#4 Prepare Your Troops, Too

Along with readying your technology, prep your people, too. Need more hands-on deck to handle order fulfillment and customer service? Get on that hiring and training now. Having IT support on call can help respond to any unexpected issues.

Need IT support preparing for the e-commerce influx? Our technology experts can prepare your business for more traffic and transactions. Call us today at (416) 645-2469 or (905) 667-0441 or email us to talk about the IT you need to meet your goals.

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Cloud Storage or Local Server – The Best of Both

Cloud computing is the biggest buzzword in business today, and for good reason too. The cloud provides many a new-found freedom to do and achieve more than ever before. Greater collaboration, unlocking work possibilities in new locations and often reducing costs provides a healthy boost for many companies.

Every business is unique however, and cloud solutions don’t fit for every scenario. Connection issues, internet plans, or technical requirements can rule it out as an option in some instances. In these situations, we might install a Network Attached Storage (NAS) solution instead. Which is a very small server with lots of hard drives.

A NAS is particularly popular in small, mid-sized businesses, and even home environments. Due to their low power consumption, small footprint, and low cost, they often represent an ideal upgrade. Power users and businesses can enhance their networks and get more out of their systems by employing a NAS device to do the heavy lifting.

Reliable, Fast Access

When a property can’t achieve lightning fast internet speeds or services aren’t reliable enough to run a business on; a NAS solution is ideal for the job – serving files locally rather than from a remote server can save vast amounts on uploads and downloads.

Many of the benefits of the cloud can be created locally inside your home or office. Network storage allows you to save and retrieve files from multiple devices with fast local network speeds. Rather than being limited by the speeds offered by your ISP; you can complete file transfers, backups, and sharing at the speed of the hardware you purchase yourself.

A NAS gives you many advantages of the cloud with the level of control, speed, and accessibility of a local server. All this is achieved for a fraction of the cost and maintenance overhead typically associated with conventional servers.

One Device, Many Uses

NAS devices can act as a centralized backup location for active files and devices across the network. Using the device as a file store allows you to share projects easily, collaborate on files, and keep up-to-date copies while revisions change.

The device can be set up to allow redundancy across multiple hard drives. This means backed up data is never vulnerable to only a single hardware failure.

A fully redundant NAS is capable of handling a hard drive failure, or even removal, without interrupting your workflow. Simply replacing the affected hard drive with a new one will backup your files again and rebalance your device as if nothing had happened at all.

Lightweight File Access

Even retaining access to your files away from the office isn’t an ability exclusive to cloud services. NAS devices can be configured to provide secure access to files and folders on remote connections. Working remotely, using a NAS solution, can be done just as easily as if you were sat in the office.

Even when the rest of the office IT is shut-off and shut down, a NAS device can remain on and connected to the network, so access is never interrupted.

A NAS device can run 24/7 without issue. Their low power consumption makes it practical to leave the device powered on for regular backups and easy data access. Devices don’t require the heavy maintenance or large footprint of a bulky server. As a simple solution, a NAS device allows you to focus only on the data.

The Best of Both Worlds

A NAS provides high-speed file access and configuration of a local server and combines it with the low footprint and ease of use of a cloud service. Without relying on a bad ISP, weak connection, or power-hungry hardware, a NAS could be the solution that supercharges your business.

Find out if network storage is the right fit for your business. Call us today at (416) 645-2469 or (905) 667-0441 or email us to talk about the IT you need to meet your goals.

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When and Why You Should Use Remote Support

If you’ve ever had a sudden computer problem, you know it can be very stressful. So much of our day-to-day life requires having access to a working computer.

Homework, budgeting, bills, even browsing dinner recipes all have a degree of urgency that mean dealing with a broken computer isn’t comfortable for long. Your computer technician offers two options: remote repair or bring it in. Which is the best choice for you?

Benefits of Remote Support

Speed: If remote repair is a possibility, your technician can connect via the Internet and have you operational in no time. You might also choose to just leave it turned on in the morning and go to work as normal, while the tech logs in to conduct the repair, ready for your return. Without this option, you’d need to juggle time in your diary to drop the system off as most in-store techs only work 9-5.

Convenience: You get to skip the unpleasant tasks of unplugging the PC, untangling the cables and carting it into the repair store. Even then, once repaired, you’d still be privileged with carrying it back home and playing a game of which-plug-goes-where.

Computers may be getting smaller, but they’re still heavy and fiddly! Laptops are designed to be moved around often and it may not be a problem to stop at the repair store, but traveling with a desktop PC requires a little more effort and a lot more inconvenience.

Negatives of Remote Support

Limited repair options: A remote connection can only repair certain software problems, not hardware problems. It’s impossible for the technician to swap out a failed part remotely, and unless you’re confident in your own repair skills, guided physical repair isn’t viable either.

Occasionally the problem will also be outside the computer, perhaps a troublesome peripheral or connection. Your technician may be able to walk you through correcting some of these minor problems yourself, but most invariably require a physical call-out or taking your computer in-store.

Connection speed: A slow or unstable connection will make a remote repair take longer and increase the difficulty of the task. The extended time impacts the cost for the call, and in extreme cases, can negate any benefits of skipping the physical inspection. Your connection needs to allow the technician to see real-time responses as if they were sitting there in person.

Accessibility: If your computer won’t start or can’t connect to the Internet at all, your technician can’t log in. This includes seeing a ‘blue screen of death’, boot failure and Windows load failure. As much as they’d like to help you, being able to log in to your system is a vital step in the remote repair process.

Remote support and repair is the ideal situation, purely for speed and convenience. As a bonus, in the event the remote repair is unsuccessful, it also means your tech now has a better idea of the problem and can speed up any on-site or in-store repairs. Remote support is the best option for many repairs and gets your computer working again with minimal disruption and lowest cost.

Need a repair? Call us at (416) 645-2469 or (905) 667-0441 or email us!

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Got a Bad Case of Password Exhaustion?

You’re not alone! Most people use the same password everywhere – home, work, Gmail, Facebook… even for banking. Considering how many passwords we’re expected to remember and use on a daily basis, password exhaustion is a very real thing. It’s no wonder that when yet another prompt for a password appears, users enter easily guessed combinations like ‘abcd’ or ‘password’.

Trouble is, even if your password is making the required effort, hackers are taking a daily stroll around the internet and collecting logins and passwords as they go, from either leaked details or sites with security flaws.

Then, they’ll try their luck with that login/password set elsewhere. They know more than half the internet users in the world have only one password and email combination, so the chance of gaining access to your accounts is actually quite high. Even the big names in tech are at risk of password breaches:

360 million MySpace emails and passwords leaked. 117 million LinkedIn account details leaked.

Same password used elsewhere? Cue the domino effect! One site breach follows another and another until hackers have nothing more to gain. The only way to break this chain reaction is to use a different password for each site.

How to Create Easily Remembered Passwords

Have a system or template for creating your own unique passwords, that you’ll be able to remember, but is not obvious to hackers. For example: <character> <word> <something about the site> <numbers> <character> Becomes !K1ttyFB75!

It might seem complicated, but the above is really just based around the words ‘kitty’ and ‘FB’ for Facebook. Change the FB to something else for other sites.

What to Do If Your Password Has Been Hacked

You can check to see if any of your accounts have been compromised by entering your email into a site like haveibeenpwned.com If it alerts a breach, you need to change your passwords immediately – all of them. Use the example system above to create a new set. If you’re struggling to remember your set of passwords, consider using a secure password tracker. 

If you want to create a password tracker system for your business and staff, give us a call at (416) 645-2469 or (905) 667-0441 or email us!

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Revive Your Slow Computer with an Easy Bottleneck Blitz

Old age creeps up slowly – unless you’re a computer.

Then it seems to happen overnight. One day you’re logging in normally and jumping right into the action, the next day booting up takes so long you not only have time to make a cup of coffee, you could have run out to the local café for the good stuff.

This is the stage where many people throw their hands in the air and start wishing for a new computer. Except your computer isn’t broken and doesn’t need replacing, it’s just….slow. Time-wasting, focus-losing, frustratingly slow. Like any machine, computers have parts that wear out – particularly if they have moving parts that are in near-constant use.

The hard drive is the #1 cause of speed bottlenecks in most computers. Traditional hard drives are made up of a stack of round magnetic platters, spinning at up to 7200rpms, while a read/write head on a mechanical arm whizzes back and forth. Eventually, the platters take longer to spin up, unable to reach full throttle, and the mechanical arm becomes sluggish. Which leaves you waiting. And waiting…

SSD’s Can Give Aging Computers A New Lease on Life.

The new era of hard drives is here with Solid State Drives – and they have no moving parts. Zero.

They’re actually a lot like your USB stick that continually takes a beating but still performs perfectly.

Making a simple upgrade to SSD can knock minutes (an eternity) off boot time, as well streamlines regular computer operations with rapid fire functionality. They’re:

  • Cool – Don’t generate heat, which means other components also run more efficiently
  • Durable – No moving parts to wear out
  • Compact – A little larger and thicker than a credit card
  • Long-lasting – You’re actually more likely to replace your entire system before the SSD wears out
  • Lightning fast – Data is accessed instantly
  • Suitable for all systems– laptop, desktop and even netbook

Upgrading your tired hard drive to a super-fast SSD can be done within one day. We will supply and install a 500GB SSD for you, as well as clone your existing hard drive to it (Windows, programs and data). A full 12 month parts and labour warranty is included. Or if you would like a new SSD with a fresh Windows installation (optimum speed boost), we can absolutely hook you up.

Book your SSD upgrade today. Call us at (416) 645-2469 or (905) 667-0441 or email us!

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What Is SharePoint, and Why Use it?

Mobile, remote workforces still need tools to share and collaborate with one another. Business teams want to work together and get the job done efficiently. Microsoft SharePoint helps make that happen.

SharePoint is used in science and education, law and government, finance, computers, electronics, and technology verticals. Its largest market share globally is in the United States. Other top markets are Canada, the United Kingdom, and Australia.

If you’re subscribing to one of Microsoft 365’s business plans, you already have access. SharePoint is Microsoft’s document management and collaboration tool. Users, wherever they are, connect to SharePoint through their own browser. SharePoint streamlines the process of tracking workflow and documents. But that’s not all that the platform offers.

SharePoint Core Features

Businesses gain several benefits from using SharePoint.

Collaboration. Now, you can store documents in a folder on a server. SharePoint lets you create workflows, see document history, track file access, and more.

Organization. SharePoint greets users with a screen that shows:

  • what they interact with most frequently;
  • sites that they are following;
  • featured links;
  • a search bar

Having recent activity and access to important links and relevant sites as the entry point to the platform can help keep your people productive.

Within SharePoint sites, you can also create lists to collect items. This might be announcements, contacts, links, or a task list.

Integration. SharePoint works with Word, Excel, Outlook, PowerPoint, and more. A team might create a shared notebook to keep information in one place and evolve as projects do.

Create community. SharePoint websites are a centralized location for teams to find what they need. Human resources might set up a site with its updates and important forms. This allows everyone to quickly find the information they need.

Version control. Don’t worry about emailing documents to various team members for input. A SharePoint document becomes the single source for the one, current document.

Search. Advanced search capabilities make it easy to look across a site library. Or users can search content in all SharePoint sites they can access. Avoid decentralization where assets are spread over employee PCs or different department siloes.

Data insights. Keeping all business data in one place makes it easier to review. Determine what’s being used or who is accessing what to identify trends. Site admins, owners, and members can track number of views, popular items, how many times people interact with the site, and more.

Share news. Keep teams engaged and informed using the News feature. Users post updates, or share reports and documents in the newsfeed section of the website.

Mobility. Users can upload files and access them from anywhere. SharePoint works with Microsoft Edge, Internet Explorer, Google Chrome, or Mozilla Firefox browsers. There’s even a mobile app to let people remain connected from their mobile devices.

Why SharePoint?

SharePoint bundles many features together in a dedicated platform suiting different industries. Replace inefficient, paper-based processes with a centralized, online repository of documents. This can help with accountability and limit business bottlenecks.

SharePoint helps you build personal, team, project, customer, and/or vendor-facing websites. Avoid unwieldy email threads or confusing conference calls. Chat online and track edits in SharePoint.

You can also automate business processes. SharePoint allows you to create intelligent workflows for simple tasks. For example, you can streamline processes, with SharePoint automatically sending files for approval. Once done, you’re notified the review is complete.

Success with SharePoint

You’ll need to establish an implementation strategy, and also train employee to understand SharePoint’s value. Know that businesses lacking IT resources struggle to customize features and build automated workflows.

Our IT experts can determine the SharePoint service model that’s best for you. We can help integrate SharePoint and add customizations where they can help you. Contact us today at  (416) 645-2469 or (905) 667-0441 or email us!

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Why You Need Both Software and Hardware Firewalls

A firewall sounds like a pretty intense thing – unless you’re an action-movie stuntman. Yet when it comes to internet security, you may not have as much firewall protection as you need.

Many internet security products bundle antivirus and firewall software, and many users think this is enough. But first, let’s be clear about what a software firewall actually does:

  • It regulates data through port numbers and applications.
  • It allows you to block incoming traffic from certain locations.
  • It distinguishes between computer programs allowing data to one program while blocking another.
  • It blocks traffic attempting to leave a device to access other devices on your network.

There are drawbacks, though. Software firewalls work only on the computers on which they are installed, and you’ll need to buy multiple licenses to protect several computers.

You also need expertise to administer the firewall to keep up with changing threats. And there are security threats. Bad actors target software firewalls. They’re right there on the computer they seek to exploit.

Beefing Up Your Firewalls

Many businesses also use hardware firewalls to add security. A hardware firewall around your office network acts as a perimeter boundary. The hardware firewall is like the border guard keeping an eye out for dangerous traffic. The firewall inspects incoming internet traffic to protect you from malware and cyberthreats.

IT experts can set up firewalls to pass only safe data. This adds a layer of protection to your network and also secures network-connected devices. Workstations, printers, digital equipment, and telephone systems often don’t have software firewalls.

So, combining firewalls protects both local computers and other devices on your network. The hardware firewall checks traffic coming in from and going out to the internet, whereas the software firewall secures what’s coming into or out of the computer, even from internet sources.

Think about it this way: A cybercriminal is trying to access your systems. They take many approaches, one of which is trying to breach your network perimeter. Another is sending targeted communications to sucker someone into clicking on a virus-laden email. The hardware firewall could stop the perimeter attack, but the software helps stop the malware infection spreading from the user’s computer to others in your office.

Partner with a Firewall Expert like CPI Networks.

Firewalls can give your business tremendous control over:

  • how users connect to the internet;
  • what information is retrieved from the internet;
  • whether files can leave the company over the network;
  • what devices are accessible and from where.

Yet both software and hardware firewalls need the right expertise to install correctly. Firewalls must be regularly monitored and managed, because threats are constantly changing.

Combining firewalls adds protection but only if you configure them to minimize weaknesses. You’ll need someone to identify compatibility issues and avoid blocking legitimate data.

Partner with an IT expert. We know how to work with firewall rules, and understand what they mean and how to react to alerts generated. Have you heard of a breach that compromised Target’s point of sale systems? That fiasco involved ignored firewall alerts! Don’t let it happen to you.

We can help you set up and maintain the firewall protection you need. Contact us today at (416) 645-2469 or (905) 667-0441 or email us!

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Getting the Most out of Microsoft 365 – Book it!

Accountants, dog groomers, and physiotherapists didn’t get into business to manage bookings. You want to be working on the thing you enjoy doing, not fussing with phone calls and emails, trying to schedule times for clients to come in. That’s where Microsoft 365 Bookings comes in handy.

Bookings is an add-on to your Microsoft 365 Business plan. It allows you to manage appointments online with a custom webpage, one you can even integrate with Facebook!

Consider Bookings if:

  • you still do paper bookings;
  • you regularly interrupt your workday to schedule appointments;
  • you make mistakes with appointments (e.g. double-booking or getting the time wrong);
  • your client contact list is a mess;
  • a receptionist sounds great, but you can’t afford one.

How Bookings Works

Bookings takes your business appointment management to a new level of professionalism. It’s easy:

  • Create a custom-branded, public-facing calendar (or more than one for different needs).
  • Customers can access the Bookings site 24/7.
  • Customers find and book appointments.
  • Bookings sends a confirmation email and calendar invitation.
  • Customers can reschedule or cancel through Bookings if they must.
  • Bookings tracks all confirmations, reminders, and changes for you.

If you need a down payment or have other custom fields to add, that’s easy to do in Bookings. You can also manage internal and external calendars, or set up different staff details and appointment specifics.

Added Benefits of Bookings

As an extension of Microsoft 365, Bookings syncs easily with Outlook calendars. This can help you avoid double-bookings.

The Facebook integration allows you to accept bookings from your page via a “Book Now” button, which can help many small to medium-sized businesses. Plus, customers will enjoy easier booking, as Facebook fills in in their contact information.

There are also Android and iPhone mobile apps available. This helps keep a mobile business up to date on its bookings.

Appointments booked as online meetings create a unique link to enable virtual meetings via Skype or Microsoft Teams.

Bookings can also help you avoid last-minute cancellations. You’re able to control how much advance notice is required to cancel an appointment.

Additionally, Bookings helps build your company’s customer database. The appointment manager gathers input such as names, phone numbers, and postal and email addresses all in one place.

Bookings can also help those who prefer booking appointments on behalf of clients. Enter the details, and Bookings takes care of confirmations, reminders, and updating your database.

Final Thoughts

There are many online scheduling tools available. Bookings’ integration with Microsoft tools that many businesses already use is a big advantage. It’s affordable, too.

Don’t waste hours of every week setting up, recording, and rescheduling appointments. With Bookings schedule management, you can get back to doing the work you like best. Don’t want to take the time to upgrade and integrate Bookings? Our IT experts can do it for you. Contact us today at (416) 645-2469 or (905) 667-0441 or email us!

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What Are Cookies?

cookie-emailFresh-baked cookies are yummy, but you may not have the same positive associations with cookies on your computer. Here’s what you need to know about cookies and what they mean for your internet browsing.

Cookies have been around for a long time, but new laws now require websites to ask for your permission to use them. You’ve likely noticed more sites informing you that “this website uses cookies,” and they’ll ask you to click to accept the use of cookies. But what exactly are you agreeing to?

A website cookie is a small piece of text the website you are visiting stores on your computer.

Cookies are equivalent to your ticket to get onto the website. Website owners track your individualized code to gather information.

Cookies tell the website that the user has been to the site before. The website can recall personal login information and other preferences. A shopping site will remember your cart and let you continue shopping, or suggest other goods you might like.

Viewing and Controlling Cookies

So, why are sites asking for permission to store their cookies on your computer? Users are more concerned now about the digital footprint they are leaving on the Web: they want to protect their Web history.

Let’s be clear. When you accept a cookie, you are not allowing access to your computer or any of your personal data, unless you have knowingly provided it as you do when online shopping, that is.

Also, it’s not possible to execute code from a cookie. That means a bad actor can’t use a cookie to deliver a virus or malware.

Overall, cookies on their own are safe. Agreeing to first-party cookies from the website simplifies session management, personalization, and tracking.

The danger comes from third-party cookies generated by advertisers or analytics companies. Say, for instance, you surf to a webpage that has 10 ads on it. You don’t even have to click on any of those ads to generate 10 cookies. These cookies track your browsing history across the Web on any site carrying their ads. That’s why people are becoming more wary of the privacy implications.

That’s the Way the Cookie Crumbles

Users can make their own cookie choices. Those who allow cookies will enjoy a more streamlined Web surfing experience. Those who don’t want cookies tracking their browsing history will opt out. Without cookies these users have to re-enter their data every time they visit a website.

Often you can control your cookies in your browser settings. In Google Chrome, for example, you’d select “Settings” from the menu drop down in the upper-right corner, then “show advanced settings” and then “content settings.” In the Cookies section you might choose “Keep local data only until you quit your browser” and “block third-party cookies and site data.”

If you’re really annoyed by the pop-ups asking you about cookie use, you can install a browser add-on, too.

The “Incognito” mode on your browser can be used to save cookies for the current session, but when you close the browser the cookies will be deleted.

We can help you minimize the extent to which you are being tracked on the internet. Contact our IT experts today at (416) 645-2469 or (905) 667-0441 or email us!

If you want to serve actual cookies if we visit you at home to do the work, we won’t complain.

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6 Reasons to Replace Your ISP (Bell, Rogers, Cogeco) Email

isp-email-emailWhen you sign up for an internet service, the provider will hook you up with an email address, too. Your internet service provider (ISP) wants to keep you connected to them. But this convenient email address isn’t always the best long-term solution for you.

That “yourname@ispprovider.com” email address may work fine. You use it to keep in touch with your family and friends, you get bills to that address, and you’ve used it to login to your social media and online news and shopping sites.

But relying on your ISP for your email address may not be the best strategy for you. Here are some drawbacks to consider.

#1 If you rely on your @isprovider.com address, you could end up locked in with poor service or high prices. You feel stuck because you can’t take your email address with you if you want to switch providers.

#2 Internet service providers are not in the email business, whereas email providers such as Gmail and Outlook are always working to improve. Your ISP may not have updated its email offerings for a decade.

#3 Most ISPs have very limited storage space for email, which can make your service less reliable and convenient.

#4 Also, ISPs don’t make the same effort to keep your email secure and your inbox spam free. A provider more focused on email services offers more sophisticated filtering. ISP emails usually have primitive spam filtering that is easy to bypass.

#5 With an ISP email, your email is often accessible only on the provider’s mail servers, and you need to be able to access those servers to get to your emails. A cloud-based email provider lets you access your inbox via a Web browser. So, it doesn’t matter where in the world you are; you can still get access.

#6 You might be supporting a local ISP with your business. If that smaller provider goes belly up, however, your email address is gone forever, too.

Making the switch to an email provider

You may feel compelled to remain loyal to your ISP because changing your email address is a headache. Yet migrating to a Web-based email provider on your terms will help.

You’ll have a smoother transition if your ISP allows you to download your current address book.

Fortunately, once you make the switch to a Web/cloud-based email provider, you can move ISPs without it making any difference to your email communications.

You could even pay a small fee to upgrade your email with a custom domain name. Maybe you’ve always wanted to have your email come from @yourlastname.com, because it looks cool. Or, if you have a home business, you could have your email come from @yourbusiness.com. This looks more professional, and you can move the address to any provider, as the domain remains the same.

Whether you’re using an ISP or Web/cloud-based email provider, it’s also a good idea to back up your emails. By downloading and backing up your email, you gain more control and peace of mind.

We can help you find the right email provider for your needs. We’ll help you migrate your email, and we can set up a backup too. Let us help you, call us now at (416) 645-2469 or (905) 667-0441 or email us!

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