Privacy Policy

Computer Physicians Inc., dba CPI Networks (“CPI Networks”, “we”, “us”, or “our”), is committed to protecting the privacy of individuals whose personal information we collect, use, and disclose in the course of operating our business, providing our products and services, and managing our website and communications.

This Privacy Policy explains how we handle personal information, including information collected through cookies and SMS communications, and outlines your rights and choices. We manage personal information in compliance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and any substantially similar provincial laws, as applicable.

By using our services, interacting with our website, or otherwise providing personal information to us, you agree to the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

1.1. Categories

We may collect the following categories of personal information, as permitted by law and as reasonably necessary for the purposes described in this Privacy Policy:

a) Identification and contact information, such as name, company name, job title, mailing address, email address, and telephone number.
b) Account and authentication information, such as usernames, passwords, and security credentials.
c) Transaction and billing information, such as service subscriptions, payment method details, billing address, and purchase history.
d) Technical and usage information, such as IP address, device identifiers, browser type, operating system, pages viewed, links clicked, access times, referring pages, and general location derived from IP address.
e) Communications content and preferences, including email or SMS correspondence, support requests, survey responses, and marketing preferences.
f) Service performance and diagnostic data related to our products and services, logs, and telemetry necessary for troubleshooting and improving service quality.

1.2. Cookies and Similar Technologies
We use cookies, web beacons, pixels, and similar technologies on our website and online services to collect technical and usage information as described in section 2.1(d). See Section 3 for details and choices.

1.3. SMS Communications Data
If you opt in to receive SMS communications from us, we may collect your mobile phone number, message delivery and engagement data (for example, delivery status, opens where supported), your preferences, and any information you provide by replying to our messages. Message and data rates may apply. See Section 5 for details and choices.

1.4. Sources of Personal Information
We collect personal information directly from you (for example, when you contact support, subscribe to services, provide payment details, or opt in to SMS), automatically through your use of our website and services (for example, cookies and logs), and from third parties where permitted by law (for example, payment processors, channel partners, or publicly available sources).

1.5. Limiting Collection
We collect personal information only as necessary for the purposes identified in this Privacy Policy or as otherwise permitted or required by law.

2. USE OF INFORMATION

2.1 Purpose of Collection

We use personal information for the following purposes:

a) Providing, operating, and supporting our products and services, including account setup, authentication, billing, customer support, troubleshooting, service provisioning, and maintenance.
b) Managing our relationship with you, including responding to inquiries, processing transactions, and communicating about your account and services.
c) Improving and developing our website, products, and services, including analytics, research, testing, and quality assurance.
d) Personalizing content and experiences, including remembering preferences and tailoring communications.
e) Marketing and promotional communications, including email and SMS (where you have opted in, as required), about our products, services, events, and promotions, and measuring their effectiveness.
f) Security and fraud prevention, including monitoring, detecting, and preventing unauthorized access, misuse, or malicious activity.
g) Compliance with legal and regulatory obligations, enforcing our agreements, and protecting our rights, property, users, and the public.
h) Any other purposes for which we have obtained your consent or that are otherwise permitted or required by law.

We will not use personal information for purposes other than those identified above without your consent, unless permitted or required by law.

3. COOKIES

3.1 The Cookies We Use

We use the following categories of cookies and similar technologies:

a) Strictly necessary cookies: Required for the website to function, such as maintaining sessions, security, and load balancing.
b) Performance and analytics cookies: Help us understand how the website is used, measure audience and performance, and improve content and navigation.
c) Functional cookies: Remember choices and preferences to enhance your experience.
d) Advertising/targeting cookies: May be used to deliver relevant ads and measure campaign effectiveness, including through third-party partners where applicable.

3.2 Cookie Management

You can manage cookies in several ways:

a) Browser settings: Most browsers allow you to block, delete, or disable cookies. Doing so may affect site functionality.
b) Cookie banner or preference centre: Where available, use our on-site controls to accept, reject, or customize categories of cookies (other than strictly necessary cookies).
c) Third-party opt-outs: For third-party advertising or analytics cookies, you may use the provider’s opt-out tools where offered.

3.3 Do Not Track

Our website may not respond to “Do Not Track” signals. You can use the controls described above to manage cookies and related tracking.

4. SMS COMMUNICATIONS

4.1 Consent

We send SMS messages only with your express consent, which you may provide through our website, forms, or other documented means. Consent is not a condition of purchasing our services unless expressly stated for service-related verifications.

4.2 Types of SMS Messages

We may send:

a) Service and account messages, such as verification codes, service notifications, and support updates.
b) Transactional messages, such as billing notices and confirmations.
b) Marketing messages, such as promotions, product updates, and event notices, only where you have opted in as required by law.
c) IT support when requested by you via SMS.
d) Outage information to services you have subscribed to.

4.3 Opt-Out and Help

You can opt out at any time by replying STOP to our SMS. For assistance, reply HELP or contact us using the details in Section 10. After you opt out, we may still send non-marketing SMS messages necessary to provide services or comply with legal obligations.

4.4 Message Frequency and Charges

Message frequency varies. Message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

5. DATA SHARING AND DISCLOSURE
5.1 No Sale of Personal Information

We do not sell personal information. We may share personal information as follows:

a) Service providers: With vendors and service providers who perform services for us (for example, hosting, payment processing, customer support, analytics, messaging, marketing) under written agreements that require appropriate safeguards and limit use to instructed purposes.
b) Business partners and channel partners: In connection with co-marketing, referrals, or delivery of integrated offerings where you have expressed interest or as needed to provide services to you.
c) Corporate transactions: In connection with a merger, acquisition, reorganization, financing, or sale of all or a portion of our business or assets, subject to confidentiality and applicable law.
d) Legal and compliance: To comply with law, regulation, legal process, or lawful request; to enforce our agreements; and to protect our rights, property, users, or the public, as permitted or required by law.
e) With your consent: As directed or consented to by you.

We may share aggregated or de-identified information that does not identify individuals for research, analytics, and other lawful purposes.

5.2 SMS

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. DATA SECURITY

6.1 Measures We Take

We implement administrative, technical, and physical safeguards designed to protect personal information against loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction. Measures may include access controls, encryption in transit and at rest where applicable, network and application security, secure software development practices, employee training, confidentiality commitments, and vendor due diligence. While we take reasonable steps to protect personal information, no method of transmission or storage is completely secure.

7. USER RIGHTS

7.1 Your rights

Subject to applicable law, you have the following rights regarding your personal information:

a) Access: Request access to your personal information and information about our handling of it.
b) Correction: Request correction or updating of inaccurate or incomplete personal information.
c) Deletion: Request deletion of personal information, subject to legal and contractual restrictions.
d) Withdrawal of consent: Withdraw consent to our processing where consent is the legal basis (for example, marketing communications).
e) Opt-out of marketing: Opt out of marketing emails using the unsubscribe link, and opt out of SMS marketing by replying STOP.
f) File a complaint: Lodge a complaint with us and, if unresolved, with the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner, as applicable.

To exercise your rights, contact us using the details in Section 12. We may need to verify your identity before responding. We will respond within the timelines required by law. Certain rights may be limited by law, and we will inform you where restrictions apply.

8. INTERNATIONAL TRANSFERS
8.1 Storage and Transfers

Your personal information may be transferred to, stored, or processed in jurisdictions outside your province or outside Canada, including locations that may have different data protection laws than Canada. Where we transfer personal information outside Canada, we will ensure appropriate safeguards are in place in accordance with applicable law, and personal information will be accessible to courts, law enforcement, and national security authorities in those jurisdictions.

9. RETENTION

9.1 Purpose and Length of Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. Retention periods vary depending on the nature of the information and our legal obligations. We will securely delete or de-identify personal information when no longer required.

10. CHILDREN’S PRIVACY

10.1 Not Directed to Children

Our services and website are not directed to children under the age of thirteen, and we do not knowingly collect personal information from children without appropriate consent as required by law. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

11. CHANGES TO THIS PRIVACY POLICY
11.1 Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will post the updated policy on our website and update the Effective Date above. We may also provide additional notice where required by law. Your continued use of our services after the Effective Date means you acknowledge the updated policy.

12. CONTACT INFORMATION
12.1 How to reach us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us by email at info@cpinetworks.ca or by mail to: 6-1500 Upper Middle Road West, Box 420, Oakville, ON, L6M 0C2, Canada.

12.2 Unsatisfactory Response

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner for further guidance.

13. ADDITIONAL NOTICES

13.1 Lawful Basis and Consent
We rely on your consent, our legitimate interests in operating and improving our services, performance of a contract, and compliance with legal obligations, as permitted by applicable law. Where we rely on consent, you may withdraw it at any time as described in Section 7.

13.2 Third-Party Websites and Services

Our website and communications may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

13.3 Accessibility
We are committed to providing accessible information. To request this Privacy Policy in an accessible format, please contact us using the details in Section 12.

13.4 Jurisdiction

If any part of this Privacy Policy conflicts with applicable law in your jurisdiction, we will comply with the applicable law and apply the policy in a manner consistent with that law.

14. HOW TO MANAGE YOUR PREFERENCES

14.1 Changes

You can manage your privacy and communication preferences as follows:

a) Email marketing: Use the unsubscribe link in our emails.
b) SMS: Reply STOP to opt out; reply HELP for assistance.\
c) Cookies: Adjust preferences through your browser settings or our on-site preference tools where available.
d) Account settings: Where applicable, update your account profile or contact support for assistance.