February 5, 2019April 18, 2017 by CPI Networks

ALERT: Your Antivirus May Be Letting You Down

The best way to avoid a computer virus is by using common sense, but that doesn’t mean you’ll be safe from attack. Even the most careful user can find themselves infected in an instant and spreading the virus faster than a sneeze in flu season. It’s why antivirus software is still the first package we install on all systems – because you never know when you’ll be attacked. But should you choose free or paid antivirus?

Advertising: Much like a free app making its fortune with in-app purchases, the free antivirus software will push for payment. Expect popup boxes pestering you to sign up to the paid version at least daily. Some free options will also try to change your browser home page and default search engine, an inconvenience you may be stuck with. Paid options are more respectful and largely invisible unless they’ve detected a problem.

Effectiveness: It’s fair to expect your antivirus to detect malware, and testing showed that in a head-to-head battle free and paid are about equal at catching known infections. And therein lies the kicker: generally speaking, free antivirus needs to have recorded a virus to its library before it can detect it. Paid antivirus is more likely to identify and stop a new virus. It essentially bases the detection on suspicious behavior, source and attributes, a far more effective method of detection.

Features: Free antivirus options are usually created from the paid version, taking out everything except the bare minimum. In your paid version, you can expect advanced features like spam filters, firewalls, parental controls and secure web browsing. Some paid antivirus will also update your other software packages, forming a more secure protection against attacks. For example, you might view a malicious image file that takes advantage of an exploit in your PDF software. Unfortunately, hackers have advanced beyond simple tactics and it’s not just about avoiding email attachments anymore.

Support: Free antivirus options are the most popular choice because they’re… free. Obviously. This also means there’s generally no support available. If there’s a problem or conflict with another program, you may find yourself without protection until it can be resolved. Paid antivirus options usually include telephone support, ready to help with problems ranging from installation to system diagnostics.

Ease of use: Depending on what you use your computer for, this may be an important concern. Free antivirus options are easy to install and use, but are very limited in their flexibility. They come as-is, meaning you can’t pick and choose what it monitors or how it reacts. For example, users occasionally find it necessary to disable ALL protections in order to install a network game. Paid versions are more likely to allow you to adapt the way it runs, switching features on and off as required.

Free antivirus is fine for very basic protection, those on a budget or those with an older PC. In these cases, something is always better than nothing. But we generally recommend you go with a paid antivirus to defend you from the new attacks that are released daily, and to ensure you’ve got solid protection that will make a real difference to your digital safety.

Talk to us (416) 645-2469, (905) 667-0441 or email us about upgrading to a paid antivirus or even better a Managed Antivirus.

February 4, 2019April 11, 2017 by CPI Networks

5 Undeniable Reasons Your Business Is Ready for a Professional Network

Way to go! Your business has grown at lightning speeds and you’ve been adding new workers and computers along the way. Now that you’re sure everything is on track to succeed, it’s time to level up your network to a robust, scalable setup.

Why? Here are the top 5 reasons to call in the networking professionals today:

Speed: They say time is money, but time spent waiting for a large file to transfer person-to-person or across a bottle-necked system is torture. As a small business this lost time was negligible, but as your business has grown, so has transfer time. While it may only be 5 minutes a day to start, with roughly 260 work days in a year, that 5 minutes a day turns into 21 hours. It all adds up. Unfortunately, the impact of this lost time reaches well beyond the time taken to pass a flash drive around the office or queue up downloads from the internet – it’s a break in workflow and concentration that can almost double the time off-task.

Efficiency: Almost every business requires employees to share digital files. Until now, you may have gotten by with a simple setup and minimal security, but as your workforce has grown, so has your network load. Each computer, storage drive and device adds further burdens onto your network, resulting in a slower transfer, errors, time off task, and even faster hardware failure. A professional network design will give your employees a central file storage location, with the added benefit of auto-saving and backups. No more losing hours of valuable effort or surprise file corruptions, just a scalable, secure server with smooth and efficient transfers.

Collaboration: Employees often need to work together on the same documents. Previously, this required them to take turns, waiting until someone else was finished before the file was available. With a modern network setup, collaboration becomes an organic, profitable way to work. Employees don’t even need to be in the same physical location, opening up opportunities for remote collaboration.

Confidentiality: Every business needs to keep a few secrets. Whether they’re trade secrets or accounting data, you have complete control over who sees what. Your network professional will be able to establish a setup that meets your business’ unique confidentiality needs. Perhaps you’ll have the CEO able to see everything, sales staff can only see sales data, and accounting can only see accounts. Set your access controls based on name, department, role or go further and require passwords for certain folders.

Flexibility: Expand your connection flexibility with wireless networking for employees who are required to roam within the building, Virtual Private Networks (VPNs) for those working at home, or even docking ports for those who switch between locations. A professional network setup will always support the way your business works, both now and as you continue to grow.

Your business’ ability to securely share, store and transfer files will be one of the key contributors to continued growth. The speed, efficiency and flexibility you build into your processes now will save you time, money, and a whole lot of frustration. It’s time to celebrate how far your business has come by looking to the future, with a robust, scalable network that supports your vision.

Give us a call at (416) 645-2469, (905) 667-0441 or email us to discuss your new network.

February 5, 2019April 4, 2017 by CPI Networks

Internet Lingo 101: Cheat Sheet for Beginners

The Internet is growing and evolving so fast even the dictionary has trouble keeping up. Here are 12 suddenly common terms that are helpful to know.

Browser

A browser is a free piece of software that lets you view web pages, videos and other online content. It’s a core requirement of going online, as it converts the computer languages HTML, Javascript and XML into human-readable form.

The most popular browsers in 2017 are Google Chrome, Safari, Firefox and Microsoft Edge*. (*Internet Explorer has been superseded and is no longer recommended due to security concerns)

Email

Electronic Mail (formerly spelled with a hyphen: ‘e-mail’) is typed messages sent from one person/business to another via the Internet. It’s delivered almost instantly and then waits patiently for the recipient to open and read it.

You’ll need a webmail service (e.g. Gmail) or installed software (e.g. Outlook) to read, write and send, but you can also set your smartphone up for this. Most emails are in the form of letters, newsletters or catalogs, often with a more casual tone. Email can include text, links to the internet and images, but not video/sound.

Encryption

Before important data is sent over the internet, it’s scrambled to turn it into gibberish that means nothing to anybody who might intercept it. Unless there’s been a massive security breach, only the sender and intended recipient will have the decryption key to turn it back into readable data.

You don’t have to encrypt your own data as it happens automatically. Your email provider and important places like banks and online stores have digital security systems that take care of the encryption/decryption for you.

Firewall

A firewall is a security measure designed to act like a door bouncer to your network. When an unauthorized user attempts to gain entry, the firewall blocks their path until it’s checked them out thoroughly. If there’s anything suspicious, the firewall refuses to let them in.

HTTP and HTTPS

These are acronyms for the rules of how data is transmitted to your computer screen. The actual mechanics are incredibly complicated, but the terms have one very important distinction:

HyperText Transfer Protocol (HTTP) means the images, text and links should appear in your browser.

HyperText Transfer Protocol Secured (HTTPS) means the page has an added layer of security to hide your personal information from hackers. Data sent through pages with this prefix is securely encrypted before transmission.

IP Address

Every device that accesses the Internet is assigned a unique IP address to identify itself. It’s used to make sure when you request a page or document, it’s sent to you – and not someone in Alaska. Your IP will look something like ‘202.9.64.55’ and may be referred to as fixed or dynamic.

ISP

Your Internet Service Provider (ISP) is the company that allows you to connect to the Internet. They’ll also offer extra services like email or web hosting. It’s impossible to bypass the ISP level and connect directly to the Internet.

Malware

A broad term to describe viruses and malicious software from hackers. Malware can manipulate you into paying money, take control of your computer, steal your private details or break your computer in some way. Instead of listing each specific threat, you’ll commonly see them lumped together under ‘malware’.

Router

The traffic system for your network, connecting computers and devices within the home and acting as a defensive gateway to the Internet. These hardware devices can be wired or wireless, and allow you to share one Internet connection amongst all the computers/devices in your home.

Social Media

A broad term to describe all the websites and applications that let you share and interact with others online. To fit this umbrella, the site needs to allow user profiles, live updates and the ability to add friends/followers.

The most common social media applications are Facebook and Twitter.

Spam and Filtering

Any unsolicited messages sent over the Internet, usually in bulk, are called spam. Usually, it’s electronic junk mail, but it’s also a technique hackers use to trick people into clicking links to their malware.

Email applications are reasonably good at identifying spam and should shift it automatically to a spam folder before you see it. Occasionally, the filters get it wrong and you may find a relevant email needs to be dragged back to your inbox.

URL

Each website has a unique address on the web known as a URL (Uniform Resource Locator). URLs commonly end in .com but can also end in a country specific extension like .com.au or .fr, or more recently, in new and exciting extensions such as .xyz or .me

February 5, 2019March 28, 2017 by CPI Networks

Windows Vista End-of-Life: What This Means For You

The countdown is on for Windows Vista users. On 11th April 2017, Microsoft will cease all support and security patching, just like they did with previous Windows versions. Naturally, you’re rather attached to your current operating system and not exactly leaping for joy at this news!

Unfortunately, the longer your computer goes without an upgrade, the higher the chance of a complete system breach. While you’re watching the count-down and thinking about scheduling an upgrade sometime soon, cyber-criminals are making plans of their own. As time progresses, they’ll actively target out-of-date systems and search for vulnerabilities.

Even the most stalwart Vista user must finally upgrade, as continuing to use it will expose your computer to some pretty confronting risks, including:

Security risks: While Microsoft may have patched the gaps exploited during the Vista lifetime, there are many more just waiting to be discovered. It gets worse: your antivirus program is unlikely to intercept these attacks. Hackers are extremely fast to exploit newly-discovered vulnerabilities and without Microsoft working just as fast to close them, the risk increases exponentially every time you turn the computer on.

Compliance risks: For business users, this is a big one. Many businesses are subject to conditions that require them to run an operating system that’s regularly patched. For those working with sensitive, legal or private data, this is even more important. Continuing to use an unsupported OS places not just the system security at risk, but also the entire business.

Software incompatibility: New applications are created exclusively for current operating systems. This means you can’t upgrade past the software you now have, and will soon be phased out of new updates and options across all application types.

No support: Vista mainstream support was stopped back in 2012 but there were always avenues if you were really stuck with something. A quick Google search, an expert on call or even sympathetic support staff at Microsoft helpdesk willing to bend the rules; as of 11 April though, that all stops. The only support available will be outdated pieces you can locate with Google, solutions which may send you in circles with no resolution.

Windows Vista End-of-Life: What This Means For You

The solution is quite simple: upgrade your computers to Windows 10 well before the April 11 deadline.

Windows 10 is the latest release and will give your upgrade investment the most value over time, as well as the best security Windows users have ever seen. Vista will continue to work after April 11, but every day you use it puts your system at increasingly higher levels of risk.

Get in contact by calling us at (416) 645-2469, (905) 667-0441 or email us to upgrade your Windows.

February 5, 2019February 28, 2017 by CPI Networks

Should You Buy A Consumer or Business PC?

Before buying a computer for work, it’s important to consider whether your best bet is to get a consumer model or one built specifically for business use.

You’ve probably seen business computers with the same brand name that you have at home, but that’s where the similarities end. Investing in the right system now will pay off long term, saving you time, money and a whole lot of frustration. Here’s what you need to know to make the best choice for your business and budget.

Business-class Features

When you invest in a computer, you want certain inclusions built-in and ready to go. For a business, those include features that will make your network more secure and staff more productive. For example, fingerprint readers, remote desktop software and data encryption tools. The operating system that comes pre-installed on a business-class computer will also have features the consumer options don’t, including the ability to join corporate networks. Computers designed for home use come with Windows Home or Starter editions, which may require hours of expert assistance to link into a secure business network.

Usage Requirements

Work out how often you’ll be using the computer for business. If the computer is mostly for home use and only occasionally for work, then a consumer PC with the appropriate work software and settings will be fine. On the other hand, a computer that is mostly for business use should be a business-class computer, not just for security but also build quality reasons.

Durability and Reliability

It’s probably no surprise that consumer PCs don’t have the same build quality as business ones. In fact, consumer models only have an expected lifespan of around 2 years. They just aren’t built to last. Business-class computers are built to last several years, with higher quality components and rigorous testing at every level. Most parts (if not all) are name-brand with an emphasis on reliability and long term durability.

Warranty and Service

Unfortunately, when a consumer PC fails, the burden is on the owner to send it away for repairs. The terms of the warranty will usually state that any other attempt to repair it will void the warranty. Repairs can then take weeks and often involve a frustrating process of paperwork and following up. Contrast that with what happens when a business computer needs service – the technicians will come to you and fix it on the spot, often within hours. Business users enjoy a professional experience with priority status and a dedicated support line, all designed to reduce down-time and get you operational, faster.

Talk to us today at (416) 645-2469, (905) 667-0441 or email us about choosing the right computer for your needs.

February 5, 2019February 21, 2017 by CPI Networks

5 Ways to Love Your Laptop (and Make It Last Longer)

Laptop computers are one of the most fragile pieces of tech you’ll ever buy, but they also receive the roughest treatment. Extend your laptop’s life with these five easy tips.

Avoid sharp movements during use: While some newer laptops have an SSD drive with no moving parts, many laptops still have mechanical drives which work a bit like a record player. It has a head which is like a record player needle, and a data storage platter like a record. The head hovers just microns over the surface of the spinning disk and a knock can cause them to collide. Just like a deep scratch on a record, whatever data was on that section will be corrupted and lost. Make sure you always power down the laptop before moving it or packing it away.

Keep it cool: Your laptop has 2 sure ways of telling you when it’s too hot – the fan and auto-shut off. Each component in your laptop is generating heat, and the harder it’s working, the more heat each creates. The fan runs to blow that heat out the vent and keep the components cool enough to continue operating. Because there’s no clear temperature indicator, your fan volume is the best guide to monitoring laptop heat. While the laptop is working hard (and getting hot), the fan will spin faster and louder. It’s not uncommon for it to sound like a hair dryer at times! Help it out by keeping your fan vent clear of books, blankets, and other blockages.

Respect the cords: Inside those robust looking power cords are a bunch of delicate wires, begging you to be gentle. You’d think they should be able to take a beating, get bent, twisted and run over with chair wheels, but unfortunately not. Keep cords clear of sharp or flat-edged items, and when wrapping for transport try to mimic how it came out of the box. Wrap the cord gently around itself or the power adapter and secure with Velcro or similar.

Carry it in padded style: Look for a bag that not only fits your laptop but also provides padding. Your system will endure countless bumps and bangs as the bag is moved around, even with careful use. Ideally your bag has bottom, side AND top padding, as well as a waterproof outer. If backpacks aren’t your style, look for padded or hard-shelled sleeves.

Back it up: Laptops give us fantastic mobility but as mentioned above they’re quite fragile. While a backup won’t make your laptop components last longer, it will make minor repairs that much easier. You’re more likely to take it in for a service if your data is accessible elsewhere, and of course, in the event of accident or theft, you’re fully prepared. Consider an off-site backup for additional protection, so no matter what happens with your laptop you still have your important files.

Call us at (416) 645-2469, (905) 667-0441 or email us to give your laptop a life-extending service.

February 5, 2019February 14, 2017 by CPI Networks

How to Make Computer Issues A Thing of the Past

We repair many computers and laptops each week, but unfortunately this is often ‘closing the barn door after the horse has bolted’. Computers have a habit of dying at the worst possible time – like when an important project is due tomorrow, or before you copy family photos to a backup. We’ve combined our repair services with preventative measures to ensure this doesn’t happen to you. Our managed IT services can remotely take care of all the computers in your business, protecting you against both threats and system failure.

Anti-virus always up-to-date: While many businesses have anti-virus software installed, they don’t often have the latest virus and threat definitions. These systems are at risk every minute they spend online, as the anti-virus simply will not pick up and stop an unknown threat.

New viruses and hacking threats arise every day, and there are entire companies dedicated to creating anti-virus updates to catch them. We can make sure your anti-virus definitions are always up-to-date, keeping your computer secure against even the newest viruses.

Software patches: Hackers like to spend their time figuring out new ways to break into computer systems. Software companies like Microsoft and Apple release regular patches to close these security holes. The patches are supposed to be applied automatically, but we often find that isn’t the case – patches didn’t download, were canceled or produced an error. Our services involve remotely checking that each patch has been applied successfully, and troubleshooting if required. As an added advantage, any time new features are packaged into an update, you’ll find them already installed for you.

Early failure detection: Some parts in your computer send out alarm bells when they’re about to die. Unfortunately, they’re not literal alarm bells (that would be too convenient), but information in the background that needs to be interpreted or manually checked. We can monitor these and advise repairs as required.

Data protection: Hard drives which store your information do eventually wear out, but they’re one of the parts that send out early failure warnings. We can monitor this and give you ample warning so that you have time to back up your important files. When it’s time, we’ll work with you to arrange drive replacement, making sure to either clone or re-install your operating system, whichever suits your needs best.

Tune-ups: Even the most cared for computer will slow down over time. Hard drives become cluttered, operating systems corrupt and ghosts of uninstalled programs still remain. We can remotely schedule and run a regular maintenance routine that will keep your system running in top condition and lightning speeds.

Our managed IT service happens entirely behind the scenes, so there is no disruption to your experience. You simply enjoy the benefits of having your own IT specialist team at one flat, low cost. You and your family continue to use your computer/s as normal, the only difference is problems are fixed BEFORE they happen and your system has the very best security against threats.

Give us a call at (416) 645-2469, (905) 667-0441 or email us and start with managed IT services today.

February 5, 2019February 7, 2017 by CPI Networks

Why Your Business Needs A Strong Firewall

You may not be storing military secrets or running a billion-dollar empire, but your business is still an attractive target for hackers. You need a firewall – a guard standing at the door of your network to stop the bad guys from getting in while still letting your staff come and go without interruption.

A surprising number of businesses are operating without a firewall, or with one unsuitable to the requirements of a business network. For most, it’s a risk they don’t know they’re taking because they assume all systems have built-in protections. Unfortunately, by the time the lack is discovered, it’s far too late.

A firewall is actually a special type of hardware or software that acts as a protective shield between the computers on your network and assorted cyber dangers. Data is constantly passed through at lightning fast speeds, invisible to the user experience.

Filtering: A strong firewall actively looks for known viruses, phishing emails and spam, and then blocks them before they can get in the door. Its internal knowledge of threats is updated regularly and search patterns quickly adjusted. Business firewalls also monitor data in both directions. When a computer goes online, all the data coming in and out is inspected to see whether it’s safe or not. If it doesn’t pass the test, the firewall instantly blocks it and records the details in a log.

Performance: You can use your firewall to set network traffic priorities. For example, it can make sure a Skype call gets all the resources it needs to allow for flawless video and voice quality, while someone watching YouTube videos at the same time will receive reduced resources. Rules can be set to allow certain applications to be treated as a higher priority than others, certain departments or even users. You can tailor your network performance to meet your unique business needs.

Management: Business firewalls allow you to see who’s doing what and when over your network. You can create rules for specific users, devices and times. For example, you might allow your employees to access Facebook during lunch breaks only, while at the same time keeping it completely unblocked for you or your marketing team. Thorough logs are kept automatically and can be used to troubleshoot problems. For example, your firewall logs might show that a computer inside your network connects to a third world country at 3am each night, which would certainly be worth investigating.

Connection: A strong firewall allows your remote workforce to access your servers with ease and security, while at the same time keeping cyber-attacks out. Remote work arrangements are growing in popularity and necessity, often requiring server access at a moment’s notice. You can set your firewall to authenticate the identity of users before allowing access, and create a virtual private network (VPN) that keeps any transferred data safe from interception.

We can install, configure and manage your business firewall – Call us at (416) 645-2469, (905) 667-0441 or email us to start protecting your network today.

February 5, 2019January 31, 2017 by CPI Networks

Why Your Business Should Upgrade To A Managed Anti-Virus System

Anti-virus programs don’t catch viruses when they’re not running. Yes, it’s blatantly obvious, but what’s not always clear is how often your staff are disabling your anti-virus programs so they can squeeze in a little playtime. Maybe download and install a game, free app or get through the block to a suspicious website. It happens in businesses across the country, and more often than you think. It’s just human nature to see a problem and work around it, because surely their computer won’t be infected, those things only happen to other people.

Unfortunately, the biggest threat to your data and network security is your staff. Fantastic, loyal, hardworking people, who make occasional silly decisions. Even the innocent ones, like ignoring the virus software update that keeps popping up, requesting to download the latest protections. Your staff aren’t intentionally putting your systems at risk, but they are creating a weak link that exposes your business to attacks that may cost you thousands.

That’s the key difference between free anti-virus and managed anti-virus. Free solutions were created for home use, where self-induced breaches aren’t such a big deal. The license on free solutions is usually in fact only for home usage. This is because in a business setting, even the slightest gap in your digital walls can lead to lost revenue, delays and even lawsuits. With a managed anti-virus solution, your staff can’t do those things. They literally can’t disable the protections or uninstall it, and updates happen automatically.

With the benefit of human oversight, we’re able to see when machines aren’t fully protected or have already become infected. Managed anti-virus means just that – we manage it for you – so that we know when there’s an issue and can take the necessary actions. Often working invisibly to your employees, we can remotely fix small problems before they become big problems, which leaves your employees feeling trusted while your business remains secure.

Managed anti-virus gives your business protection on a much higher level, because let’s face it, the stakes are much bigger. It takes software control out of the end users hands and puts your system security in the hands of an expert. The program can’t be disabled without a password, nor can it be uninstalled by anyone without the highest permissions. When updates are released they are downloaded and applied automatically. No delays, no putting it off until later, no gaps in your digital walls.

When to switch: This is around the size where it becomes impossible to monitor each computer individually without a full-time IT technician on your team. Users may be spread out across the network and you’re way too busy to stand watch over them while they work.

Give us a call at (416) 645-2469, (905) 667-0441 or email us and we can set your business up on our Managed Anti-Virus system.

February 5, 2019January 24, 2017 by CPI Networks

Why Do Computers Slow Down Over Time?

Remember the awe you felt when you turned on your new computer and it loaded in a flash? Your computer was the envy of your friends and you weren’t afraid to bathe in that glory. Button on, ready to go, those were the days!

After a year or two though, it doesn’t seem to be quite as zippy…no, you’re not imagining it. It really has slowed down, not just in comparison to newer models and your expectations…There’s a measurable drop in speed and power that has nothing to do with worn out parts. The good news is a little maintenance can have that baby cruising at top speed again. Let’s take a leisurely walk through the system and spot the culprits:

Start-up applications: It’s super convenient to have Skype start automatically and your anti-virus too. In fact, many of the applications starting themselves with the computer are essential to your experience. But some of them are getting a little too ‘helpful’.

For example, iTunes helper loads in the background to speed things up when you connect your device – but if you can’t even remember the last time you ran iTunes on your computer, then it can go. Programs like that are holding onto a portion of your processing power and adding to your speed issues. The average home computer automatically loads around 75 programs at start-up!

Temporary junk: Computers are kind of messy. They leave temporary files and snippets of information all over your hard drive, each action leaving a trail rather like a roaming toddler with a sticky sandwich. Every webpage, every image on that webpage, every program you run and every game you play leaves something behind.

It may be the tidbits of information called “cookies”, saved game files, auto-restore files or even a log so that you can hit the undo button 100 times while it remembers your actions for you.

The more junk your computer builds up, the slower it gets.

Viruses and malware: These infections sit in the background consuming resources while doing various nightmarish things. They may be spying on your actions, stealing your information or reaching out through your network to infect others. Occasionally, the impact is limited to seeing your computer slow to a crawl, however the flow-on financial costs of an infection can easily reach into the thousands.

Bloating: With every new version of software comes a new set of features, introductory sequences and design improvements. The problem with this is the application becomes larger and larger with each new version, requiring more system resources to install and run – and slowing your computer down.

Just like a car, computers need regular maintenance – we offer a Tune-Up service to bring your computer back to its original speed and extend its life.

Give us a call at (416) 645-2469, (905) 667-0441 or email us to book in a Tune Up.