IT Connect Newsletter

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New ‘KRACK’ Wi-Fi Security Issue: This Affects All of Us

The invention of Wi-Fi has been a science fiction dream come true. We can use our laptops anywhere in the house, our phones are using home internet instead of sucking down our cellular data, and our gadgets are all communicating. It’s essentially the backbone of the smart tech boom for home and business alike. Most networks are password-protected with an encryption called “WPA2” and this has been safe and secure, until now.

Recently, a security flaw called KRACK was discovered that allows hackers to break into Wi-Fi networks – even the secured ones. Your laptop, mobile phone, gaming console and even your smart fridge are possibly vulnerable as a result.

How KRACK works: The Key Reinstallation AttaCK isn’t a problem with your device or how it was set up. It’s a problem with the Wi-Fi technology itself. The attack gets between your device and the access point (eg router) to reset the encryption key so hackers can view all network traffic in plain text. Since we rely on Wi-Fi so much, this might mean hackers have a front row seat to your credit card numbers, passwords, chat messages, emails, photos and more.

NOTE: The hacker must be in physical range of your Wi-fi to exploit this flaw, it doesn’t work remotely like other attacks we’ve seen recently. Given most Wi-Fi ranges extend well past your own home/business, this is small comfort, but important to know.

How to protect yourself

Run your updates: Software updates are being released which fix the flaw. Microsoft has already released one for Windows, Apple has one coming in a few weeks. Take a few minutes to make sure you’re up to date with all your patches on any device that uses Wi-Fi (your smartphones, laptops, tablets, PCs, game consoles, etc). Unfortunately, some devices may be slow to get an update, or if they’re older, may not get an update to fix this issue at all. If possible, consider using a cabled connection on those older devices or upgrade to one with support.

Be very careful with public Wi-Fi: While your local business center, library or school campus has expert IT professionals keeping guard over your security, it’s a very different matter at your local coffee shop. It’s unlikely small locations such as this will be on top of security patches. Remember, a hacker exploiting this flaw only needs to be in the same Wi-Fi area as you, so be careful you don’t give them a dollop of private information with their coffee.

Check your browser security: Before sending anything secure over the internet, check you’re using a HTTPS site. You’ll know these by the little padlock you see next to the URL, and the address specifically begins with HTTPS. Major sites like Facebook, Gmail and financial institutions already use HTTPS.

If you need help updating your devices, or want us to check if you’re safe, give us a call at (416) 645-2469, (905) 667-0441 or email us.

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What is the Cloud? And Where is it?

There has been a ton of talk about the cloud. Cloud this, cloud that. But what actually IS the cloud? It’s okay if you don’t know, most people don’t understand it and even some tech people tend to wave their hands towards the sky when trying to explain it!

Since it actually has nothing to do with the white fluffy things in the sky, let’s lay it all out:

Cloud computing is about storing and retrieving your data (personal or business) within your own piece of the internet. It’s so you can access it from anywhere, just like you do a web page, and it won’t matter if your office is closed and you’re squeezing in a little work on your phone at midnight. Everything will be saved and ready to pick up when you get back to your desk. Colleagues in different locations can even collaborate on documents in real time.

If that all sounds a bit futuristic, think about how an email service like Gmail works. None of your emails are actually being stored on your hard drive or device, they’re stored on the Gmail server and you can access them anytime you like.

Your read/send/receive changes are applied instantly, remembered for next time you log in. This is a form of cloud computing. So is Netflix, where you can stream movies and TV shows on demand. All the video is actually stored on a computer somewhere else in the world and sent to your device in tiny pieces as you watch it. Netflix remembers what you watched, where you got up to, and even if you’re hopping immediately from one device to another, it still has it all ready to go.

Where is ‘cloud’ data stored?

Good question. And it’s why the term ‘cloud’ causes so much confusion. The data absolutely must be physically stored somewhere. Companies who offer cloud storage have huge warehouses dedicated to holding servers whose sole job is to send and receive data all day. And by huge, we mean HUGE.

You could get lost walking the rows of servers, just box after box for what seems like forever. The biggest server farms or ‘cloud campuses’ are still growing, but to give you an idea: they can be upwards of 1million square feet. It’s big business, literally.

In terms of location, the US and UK are popular server farm locations, but the company could also have copies of your data stored elsewhere in the world. This is so they can fulfill their redundancy guarantees – if disaster hits one location, the other still has a copy.

Having additional locations and copies also increases the speed of access. With some companies, you can choose your preferred location so that data doesn’t have to travel quite as far across the world, increasing speed even further, which of course, saves time and money. Collaboration, security, redundancy, AND savings? We’d call that a win.

Ready to take advantage of cloud computing? Give us a call at (416) 645-2469, (905) 667-0441 or email us!

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6 Brilliant Ways Managed Services Can Work For You

Wouldn’t it be great to know you could access the internet from every room in the house – including the outdoor entertaining areas? How about printing wirelessly from wherever you happen to be? Many homes are embracing the flexibility of having multiple devices and users, but with each new addition come increased headaches when trying to make it all work together. They know what experience they want, but actually assembling a complex network can be like trying to juggle a live, angry octopus!

Most people don’t realize just how complex their tech setup has become. Ask around and you’ll discover homes commonly have 4 mobile devices, 2 tablets, a desktop or laptop, a printer…plus a smart TV, media streamer, and a games console …ALL of which need access to the same secure internet connection, backup systems, and protection from digital threats. Yikes!

While businesses immediately default to calling in the tech experts to make sure their system works exactly the way they need it to, residential users haven’t had that option – until now. Our managed IT services can assess your unique needs and create the perfect solution for you –everything working the way you want and within budget.

Using managed residential services has the added benefit of providing one, predictable bill for every part of your technology services, including:

Advice and setup: Our experts love to talk tech and can help you make product decisions, plan and create your ideal network environment – building in all the parental controls and security your unique situation needs. They’ll even help educate your family on best practices, cyber safety, and common threats.

Remote support: Save time and energy if something goes wrong, our experts can securely log in to remotely diagnose and repair many issues – just let us know and we’ll take care of it.

Backup: You’ll never have to worry about losing all your personal files, photos, video and music if your device is broken or stolen. Our experts will make sure everything that’s important to you is backed up regularly.

Maintenance: While your devices are pretty durable, they still need regular maintenance and cleaning. This extends the life of your device greatly and has the added benefit of making it run like new again.

Security: Every device under your managed IT plan will be automatically monitored for security issues and updated regularly. Our tech experts will ensure your network is secure, protecting you and your family on autopilot.

Cloud: We’ll make sure you have access to all your files, no matter which device you’re on, giving you true digital flexibility and (a safeguard against forgetting homework!).

With new connected devices finding their way into homes each year, it’s more important than ever to ensure your network can grow easily, with security at all levels. Remember, it only takes one unprotected device to let the malware in, even something as innocent as a remote-activated light bulb! Our managed IT services will free you from worrying about security and maintenance, while at the same time giving you the performance and flexibility your family needs.

Find out how Managed IT Services can help you by calling us at (416) 645-2469, (905) 667-0441 or email us!

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How To Keep Your Tech Squeaky Clean

How To Keep Your Tech Squeaky Clean

Our tech is something we use every day, but did you know it’s also the most disgusting? Your screen may look clean, but studies show that a mobile phone can be 18x dirtier than a public restroom – ew! It gets worse (sorry)…that keyboard you tap at while eating your morning toast? It’s probably the biggest bacterial threat in your house, with about 20 000 times more germs than a toilet seat, more if you share it with children.

It’s not just sickness we’re up against, because as dust builds up inside gadgets, they also slow down, malfunction or overheat. Your device essentially chokes on ick, as vents and filters are clogged by sucking in pet hair and floating debris. Here’s how to clean your essential tech items without damaging them:

  1. Skip the household cleaners: Most cleaning products are too harsh for our technology and can end up causing permanent damage. You want something that can kill germs and remove everyday grime, without scratching or leaving behind a scented residue. Your best bet is Isopropyl Alcohol. You’ll find it in the first aid section of supermarkets and pharmacies, or at the hardware store.
  2. Power down completely: Turn your tech off all the way, not just sleeping, and unplug from any power sources. Switch wireless keyboards, mice, etc off underneath or remove the batteries.
  3. Remove any cases or covers: Undress your device as much as you can, but leave screen protectors on (unless there’s grime underneath). If your screen protector needs replacing, have a new one ready to apply.
  4. Grab a microfiber cloth: Dampen the cloth with Isopropyl Alcohol and wipe screens and external surfaces gently. Older build-up may require extra effort.
  5. Go deep: You can use a toothbrush or cotton tip to clean between most crevices, but some areas will need a bit more ‘oomph’ to clear. You’ve probably seen people use vacuum cleaners on their keyboard, but these are often TOO powerful and may suck keys or internal parts loose. They also generate damaging static electricity. Another option is to use a tech-specific vacuum, but these are usually underpowered.

Insider tip: Use a can of compressed air to blow the dust out. You can get these from many stores and they come with a long nozzle so you can really get in and direct the pressure. You’ll be surprised what flies out, so it’s best to do this outside! We don’t recommend using compressed air on your computer’s internal fans though, as this can make them spin too fast and damage them.

How often you clean your tech is up to you and your lifestyle. But it’s a good idea to blow out computer internal dust at least twice a year and wiping your tech down 1-2 times per week will definitely reduce germs and grime.

Is your computer making too much noise or getting too hot? Give us a call at (416) 645-2469, (905) 667-0441 or email us and we’ll clean the internals for you.

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Why Your Windows Updates Are More Important Than Ever

Why Your Windows Updates Are More Important Than EverStories about hackers and virus attacks seem to be making the news almost every day, and many of these news stories include tips on how you can avoid becoming a victim. One common theme among these tips is making sure your Windows operating system up to date.

Every day hackers are trying to figure out new ways to break into Microsoft Windows and once they do find a weakness, they try and find a way to spread it. This could be through a malicious email attachment or even something that spreads without your involvement.

Updates Explained

Whenever Microsoft discovers a potential flaw, they push out a small piece of software to all Windows computers running a supported version. If set correctly, your computer will check if there’s any updates or patches and install them automatically. In new versions, this usually happens when you’re shutting down or starting up, and doesn’t impact your experience at all. Unfortunately, some users will manually disable or delay their updates, creating a risky situation.

The update may include security patches, drivers or a simple tweak to address bugs or issues with Windows. Sometimes, they even include new features or applications to improve the stability of your operating system. They’re a good thing!

Not All Versions Get Updates

Some older operating systems are no longer supported, which means unless there are extenuating circumstances, Microsoft won’t issue any new updates. Not a single one – generally, if cyber criminals discover a flaw after support ends, they’re free to exploit it. For example, Windows XP support ended in 2014, and Windows Vista just ended in April this year. The moment an operating system is retired it becomes a playground for cyber-criminals.

It’s not just Microsoft walking away from these old versions either. Third party software like the Google Chrome browser will still work, but they’ve also stopped supporting old versions with crucial updates and patches. It might seem like everything is working fine because your anti-virus isn’t pinging in alarm, but it just becomes a case of risk, upon risk, upon risk.

What to do with older Windows

As much as you’re comfortable with your older version of Windows, each time you boot up you’re exposing your system, important files and entire network. It only takes one weak entry point in the chain to allow malware into all connected devices. That could mean your photo storage, media center or even smart appliances. It’s not worth it – if you’re running Windows XP or Vista (or older), you need to update to a more modern operating system ASAP. Give us a call to upgrade your computer.

We can also monitor your system remotely and apply your Windows updates with our Managed Services packages, ensuring you are always up to date and protected. Give us a call at (416) 645-2469, (905) 667-0441 or email us at info@cpinetworks.ca.

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How Much Could A Ransomware Attack Cost You?

Have you ever thought about how much your data is worth? Information is possibly the most valuable part of your business – there’s your client database, accounting software and inventory management, and of course, any intellectual property you may own. When the ransomware, WannaCry, tore through the world recently, many businesses were suddenly forced to re-assess the value of their data: was it worth saving, and what would be the deeper cost of the attack?

Most ransomware attacks cost $150-$600 to get your files released, but that’s only IF the cyber-criminals honor the payment and actually give you the decryption key. Meanwhile, new client calls are still coming in and you may find yourself unable to operate with your systems down. Paying the ransom or restoring from an unaffected backup seems like a quick fix, but it doesn’t end there. There’s still the downtime involved to restore all your data – possibly days – and that’s a lot of lost productivity. Plus, if word gets out that your data has been compromised, you may find confidence in your business plummets and your existing clients head elsewhere. That $150 ransom may end up costing well over $150,000!

Prevent Ransomware Attacks on your Business

Keep your systems up to date: WannaCry took advantage of a flaw in older versions of Windows, one that was since patched by Microsoft. But to be protected, businesses had to be up to date with their patches AND be running a supported version of Windows. Delaying patches and updates puts your business at risk – we can help you update automatically.

Lock down employee computers: Very few staff will require full administrator access to your business network. The higher their level of permissions, the more damage a person can do – either accidentally with a whoopsie click, or by inadvertently installing malware. By locking down your employee computers, you have a better chance of containing a malware attack to non-vital systems. Our experts can design an access management plan that gives you best of both worlds: flexibility PLUS security.

Educate your workplace: Most employees believe they’re being cyber-safe but the reality is quite different. Many malicious links and embedded malware have become hard to spot in an instant – which is all it takes to click and regret. We can work with your staff to establish procedures around checking links for authenticity before clicking, awareness around verifying the source of attachments, and the importance of anti-virus scanning. We’ll help get the message through!

Have a solid backup plan: When ransomware hits, a connected backup = infected backup. Unfortunately, synced options such as Dropbox immediately clone the infected files, rendering them useless. The only safe backups will be the ones both physically and electronically disconnected, with systems designed to protect against attacks like this. Our experts can set you up with a backup system that makes recovery a breeze.

Be proactive: The best way to avoid the financial cost of a ransomware attack is to prevent it from happening in the first place. Remember, many businesses were able to watch WannaCry from the sidelines, completely unaffected and seizing opportunities while their competitors were down.

Our managed services can help protect your business against the next cyber-attack.

Call us today at (416) 645-2469, (905) 667-0441 or email us.

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4 Important Reasons to Use Anti-Spam Filtering in your Business

Remember when spam was obvious, and unless you desperately needed a special blue pill, it was easy to identify and ignore? Those were the days!  The impact on your business would have been minimal, as spam was more an annoyance than anything else. Unfortunately, spam has matured into an aggressive threat, marked by sophisticated attacks and rapidly evolving techniques. It’s not just random electronic junk mail anymore and it’s putting a costly strain on your business resources.

4 Important Reasons to Use Anti-Spam Filtering in your BusinessHow Spam Impacts Your Business

Spam now contains malware, with hackers sending cleverly disguised emails to your business. Once clicked by an employee, it infects your computer system (virus) or steals your private data (phishing).  The malware can then spread across the entire computer network and beyond, including to your clients and vendors. The very fact that your employees must pause and examine every single link and attachment adds hours of lost productivity. Occasionally, spam is so convincing that only an expert would be able to visually identify it. Employees are also more likely to miss an important email, either not seeing it arrive at the same time as a spam attack or becoming overwhelmed with the sheer number of emails.

How Anti-Spam Can Save Your Business

1. Block threats: The spam filter’s purpose is to block the spam from ever reaching your employees’ screens. The threat is automatically identified and either held securely or immediately deleted. This is the best way to avoid activating spam malware, as it’s so easy to click through links in an email that seems authentic and important. The effects of that one spam click may be instantaneous or may lie hidden for months. Removing the email before it becomes a risk is a much better option.

2. Filter legitimate emails: Real mail needs to be able to stand out and avoid the trash. Anti-spam filtering has sophisticated recognition abilities which block spam only and allow real mail to land safely in mailboxes.

3. Meet data regulations: Many businesses are subject to strict privacy and data storage regulations, some more so than others. To continue operation, they have to meet conditions including always using spam filtering to reduce the risk of data breach.

4. Protect your business reputation: You can see how uncomfortable CEOs are when they hold press conferences to admit a breach. They must acknowledge that they failed to protect client data, or that users may be infected with a virus. Not only do they then face financial loss, their business reputation takes a nosedive. Anti-spam filtering can ensure these types of scenarios don’t happen to you.
Filtering has come a long way in recent years, with complex algorithms identifying and catching spam before it becomes a risk to your business. Real emails can now pass safely through without the classic catchcry of ‘check the spam folder’, and businesses can work with greater productivity and safety than ever before. You need email, but you definitely don’t need spam or the chaos it brings to your business.

We can block spam and keep your legitimate emails flowing by using our Canadian Hosted Exchange email services. Call us at (416) 645-2469, (905) 667-0441 or email us today!

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How Many Good Battery Habits Do You Really Have?

Batteries are rarely talked about – until they’re drained – then we’ll tell everyone as we beg desperately for a charger, hoping to get enough juice to last the day. The truth is, they’re a miracle of engineering that gets taken for granted when full and cursed when flat. If it feels like your battery is running out faster, you might be right.

How Many Good Battery Habits Do You Really Have?But it’s not because of ‘battery memory’ and needing to be cycled (that’s an older battery type called NiMh), it’s because the modern LITHIUM-ION batteries in phones and laptops just simply wear out over time. Fortunately, extending your battery life is easier than you think! Which of the following GOOD battery habits do you have?

  1. Charge whenever you can: Lithium-ion batteries don’t like being charged all the way up and then drained all the way down. No wonder, it even sounds exhausting. Give them a little charge here and there, and they’ll be happy.
  2. Leave your laptop plugged in all the time: You can’t over-charge the battery, it will just sit there waiting to be used. The laptop also helps out by cutting the flow of power when the battery registers as fully charged.
  3. Watch for overheating: If you can, remove your laptop battery while charging, because while it won’t overcharge, it may overheat. You might also consider removing the battery if you’re using your laptop plugged in all the time. Sure, you might lose data if there’s a power outage, but overheating is a far more common occurrence and it’s been proven to degrade battery life considerably. Check your vents are clear with good airflow, and if necessary, help it out with a cooling laptop stand.
  4. Leave your phone plugged in all night: Just like your laptop, your charger knows to stop when the battery is full. Those chargers do generate heat though, so make sure you have enough airflow around both charger and phone, and never sleep with it under your pillow.
  5. Charge batteries before storing: If you’re blessed with backup batteries, make sure to give them a half charge before storing. They’ll naturally discharge and age over time, so this gives them a fighting chance to still be viable when you need them.
  6. Keep your cool: We know to avoid water with our phones, but we’re less careful about exposing it to heat. This includes leaving it in your car all day, placing it on top of your PC, or even in a sunny spot by the window. Wireless and rapid chargers can also be an issue, as the amount of heat they generate will affect your battery.

How did you go? Is keeping your lithium-ion battery happy easier than you thought? Your battery will wear out over time, but you can push that day a few years into the future if you remember to keep it charged and keep it cool.

Having battery issues? We can help! Call us at (416) 645-2469,  (905) 667-0441 or email us.

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Cyber Security: 4 Ways to Travel Safe For Business

Cyber Security: 4 Ways to Travel Safe For BusinessWorking from anywhere is now as simple as accessing the internet on your device. Managers, owners, and employees are all embracing the flexibility of working while traveling, making it the new global norm. But while you were in the office, you were protected by professionally designed firewalls, security infrastructure, and robust software. As soon as you step away from the building, those protections disappear, leaving your device and the data inside at great risk.

Cyber attackers love to collect any data they can obtain, often preferring to hack first, assess value later. It doesn’t help that almost all data can be sold, including your personal details, those of your clients and suppliers, as well as your proprietary business data. These days, the information stored on your device is usually worth much more than the device itself.

Here are 3 ways a hacker will attack:

Flaunting Opportunity: Whether your employee left their laptop at a café or a thief stole the phone from their pocket, the outcome is the same – that device is gone. Hackers will take advantage of any opportunity to gain access to a device, including taking them from hotel rooms and even asking to ‘borrow’ them for a few minutes to install spyware, before handing it back.

Spoofing a Wi-Fi Hotspot: We’ve all come to expect free Wi-Fi networks wherever we go. Hackers will take advantage of this trust to create their own free, unsecure network, just waiting for a traveler to check a quick email.

Intercepting an Unsecure Network: Hackers don’t need to own the Wi-Fi network to steal content from it. Data traveling across an unsecure network is visible and available to anyone with the right software.

It’s okay, you don’t need to lock all employees inside the building or cancel all travel plans. Taking these four precautions will increase cyber safety and help protect your business data while on the go.

  1. Make a backup before you travel: In the event your device is lost or damaged, you’ll be able to replace the device with a new one and quickly restore all the data from a backup, all with minimal downtime.
  2. Don’t use public Wi-Fi: Wait until you have access to a secure network before going online – even just to check email.
  3. Use passwords and encryption: At a minimum, make sure you have a password on your device, or even better, have full drive encryption. That way, even if your data storage is removed from the device, the contents are inaccessible.
  4. Act fast after loss: If your device is lost or stolen, immediately notify the appropriate people. This might include your IT provider so they can change passwords, your bank so they can lock down accounts, and any staff who need to be aware of the breach so they aren’t tricked into allowing further breaches.

Need help with mobile cyber security? Call us at (416) 645-2469, (905) 667-0441 or email us.

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Welcome to the ‘Internet of Things’

ALERT: Your Antivirus May Be Letting You DownYou arrive at home and the door unlocks because it knows who you are, sensing the key in your pocket. The lights switch themselves on and your favorite music begins to stream gently through the living area. It’s already the perfect temperature, and as you head for the fridge, you notice an alert on the screen congratulating you on meeting your exercise goal today and suggesting a tasty snack.

Okay, it sounds like a scene from a movie, but it’s actually reality today thanks to the Internet of Things (IoT). Almost anything that can be turned on or off is now able to be connected to the internet. An entire industry has popped up to help users create a custom experience designed around their unique needs. Electronic locks, lights, healthcare wearables and household appliances are just the beginning. IoT goes beyond devices you can use to surf the web – it’s a global revolution.

Adapters can transform even the most random appliance into a connected gadget, as well as add new layers of functionality. Cloud software is creating piggy-back connections, resulting in not just a new experience, but a new way of interacting with the data produced. It may all seem impossibly futuristic, but IoT is less about technology and more about enhancing relationships between people-people, people-things and things-things.

Millions of people are wearing a Fitbit or Jawbone to track steps and calories, while others are letting their fridge order groceries! The practical applications are almost endless, commonly including: GPS trackers on pets, home security via webcam, patient monitoring of blood pressure/heart rate, weather monitoring, and remote power points. No more worrying all day if you left the iron on, just push a button on your phone and know for sure it’s turned off.

Of course, with all this connectivity comes risks. While the idea of having your toaster hacked is a bit mind-boggling, technology connected to the internet is open to exploitation. The webcam that allows you to monitor your pets may also allow other people to glimpse inside your home, but only if it’s not secured properly. Unfortunately, it only takes one small gap for a cyber-attack to get through, and once in, all connected devices are at risk.

Having your lights taken over by a far-away prankster may seem like a small risk, but gaps allow them into your computers, phones and tablets too. That’s the part the movies skip over – the networking protections that exist in the background, shielding against attacks.

Taking the time to properly secure your IoT device is essential to making sure you get the whole, happy future-tech experience. We’re big fans of IoT and can’t wait to see what comes next!

Got an IoT device? Give us a call at (416) 645-2469, (905) 667-0441 or email us to help you set it up securely.